WH66 Answer button / Softphone support

[gareth20202]

We are utilizing the Yealink WH66 DECT headsets in our organization and have been impressed with their performance compared to other options available in the market. However, we have noticed that they seem to have limited support, only allowing for full integration with Teams calls.

Our current setup involves the use of the Bicom Call Communicator softphone, but we are facing difficulties in answering or ending calls using the WH66. The audio and microphone functionality is functioning properly.

We would greatly appreciate any recommendations for a compatible softphone that might be suitable for our needs. So far, we have been unable to locate an API for the WH66.

Thank you in advance for your assistance.

[thomas32]

It's great to hear that you have found the Yealink WH66 DECT headsets to be effective for your organization. In terms of finding a compatible softphone, there are a number of options available that may work for your needs. Here are a few possibilities to consider:

3CX: This is a software-based PBX that can integrate with a wide range of SIP-based hardware, including the Yealink WH66. It also includes a softphone app for Windows, Mac, iOS, and Android that can be used to make and receive calls.

Zoiper: This is a softphone application that is compatible with the Yealink WH66 and a wide range of other hardware. It supports voice and video calls, as well as instant messaging and file transfers.

X-Lite: This is a free softphone application from CounterPath that supports a range of hardware and protocols, including SIP. It includes features like call forwarding, call history, and voicemail.

[karthikrm]

I opened a ticket with Yeahlink - here is the issue# 248676 and Eris confirmed this is harware defect and requested full invoice I uploaded a week ago. I still have no response with any update. I have updated with multiple requests. This is an expensive headset . need help. Is there any customer service team that I can reach out to?