[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


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I am unable to register a new account under Account -> Register.
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Chris_Gc Offline
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Post: #1
Question I am unable to register a new account under Account -> Register.
Hi,

I have two Yealink T41S.

I have the same problem on both devices.

I am unable to register a new account under Account -> Register.

Fields Display Name an Server Host are grey and not accessible.

Nothing chanced after factory reset on both devices.

How can I enable and edit this fields?

Regards,
Chris

   
01-25-2023 05:27 PM
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 1,536
Joined: Jan 2014
Reputation: 47
Post: #2
RE: I am unable to register a new account under Account -> Register.
(01-25-2023 05:27 PM)Chris_Gc Wrote:  Hi,

I have two Yealink T41S.

I have the same problem on both devices.

I am unable to register a new account under Account -> Register.

Fields Display Name an Server Host are grey and not accessible.

Nothing chanced after factory reset on both devices.

How can I enable and edit this fields?

Regards,
Chris

Hi,

You are probably trying to log in as user.
Please log in as admin and try again.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
01-26-2023 02:07 AM
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Chris_Gc Offline
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Posts: 3
Joined: Jan 2023
Reputation: 0
Post: #3
RE: I am unable to register a new account under Account -> Register.
[/quote]

Hi,

You are probably trying to log in as user.
Please log in as admin and try again.
[/quote]

Hi!

Thank you for your post!

I am already logged in with default credentials.

Username admin / password admin

However the issue occurs as admin.

   
01-26-2023 03:39 AM
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complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,536
Joined: Jan 2014
Reputation: 47
Post: #4
RE: I am unable to register a new account under Account -> Register.
(01-26-2023 03:39 AM)Chris_Gc Wrote:  
Quote:Hi,

You are probably trying to log in as user.
Please log in as admin and try again.

Hi!

Thank you for your post!

I am already logged in with default credentials.

Username admin / password admin

However the issue occurs as admin.

What firmware version are phones running on?
Maybe a firmware glitch?

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
01-26-2023 04:50 AM
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Chris_Gc Offline
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Posts: 3
Joined: Jan 2023
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Post: #5
RE: I am unable to register a new account under Account -> Register.
Firmware Version 66.86.0.15
Hardware Version 68.0.0.0.0.0.0

Should be the newest version I guess.

I discovered the Auto Provision feature. That's probably the problem. Server URL indicates that the settings are downloaded centrally.

How can I disable Auto Provision?


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(This post was last modified: 02-09-2023 05:31 PM by Chris_Gc.)
02-09-2023 05:25 PM
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complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,536
Joined: Jan 2014
Reputation: 47
Post: #6
RE: I am unable to register a new account under Account -> Register.
(02-09-2023 05:25 PM)Chris_Gc Wrote:  Firmware Version 66.86.0.15
Hardware Version 68.0.0.0.0.0.0

Should be the newest version I guess.

I discovered the Auto Provision feature. That's probably the problem. Server URL indicates that the settings are downloaded centrally.

How can I disable Auto Provision?

Hi,

If possible..., go to Settings > Auto Provision and clear the contents in the Server URL field and click Confirm.
This way, the phone will no longer be provisioned.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
02-09-2023 08:36 PM
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