Transfer Issues

[jfigueroablc]

Hi everyone! Newbie here, so my apologies if I'm in the wrong place. But our company uses T58s now for reception (we used T57s before) and we're noticing that when they transfer calls, it appears as though it's a call from the receptionist and not the original number that called. So all our staff sees on their phones is the receptionist calling. This wasn't an issue before, though, so we're lost as to why it's happening now. We've had a few hiccups where people answer super casually thinking it's the receptionist and not the caller that's being transferred. Big no no for us. In layman's terms, does anyone know how we can fix that?

[Abzorb]

You're describing the behaviour of an attended transfer - the screen doesn't update after the call is transferred. However, a blind transfer should appear to be coming from the external party.

Check out the settings in the Web GUI at Features\Transfer...or via config:

transfer.semi_attend_tran_enable=
transfer.blind_tran_on_hook_enable=
transfer.on_hook_trans_enable=

(1 is enabled, 0 is disalbled)

...and for the DSS keys via config:

transfer.dsskey_deal_type = 1 (attended)
transfer.dsskey_deal_type = 2 (blind)
transfer.dsskey_deal_type = 4 (optional)

[jfigueroablc]

Thank you!!!

(01-10-2023 04:38 AM)Abzorb Wrote:  You're describing the behaviour of an attended transfer - the screen doesn't update after the call is transferred. However, a blind transfer should appear to be coming from the external party.

Check out the settings in the Web GUI at Features\Transfer...or via config:

transfer.semi_attend_tran_enable=
transfer.blind_tran_on_hook_enable=
transfer.on_hook_trans_enable=

(1 is enabled, 0 is disalbled)

...and for the DSS keys via config:

transfer.dsskey_deal_type = 1 (attended)
transfer.dsskey_deal_type = 2 (blind)
transfer.dsskey_deal_type = 4 (optional)