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Yealink Forums » IP Phone Series » Accessories » WH66 base station does not dial out with Teams

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WH66 base station does not dial out with Teams
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wilcotroost Offline
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Post: #1
WH66 base station does not dial out with Teams
I can succesfully place a call using the WH66 if I initiate the call on my computer.

If I try to initiate the call from my basestation (connected to a mac with USB) it seems to be dialling but it doesn't.

To be sure I applied a factory reset but to no avail.

Is there any setting I cannot find?

Thanks in advance
Wilco
12-29-2022 12:00 AM
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wilcotroost Offline
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Post: #2
RE: WH66 base station does not dial out with Teams
The WH66 does dial out connected to a windows machine but not if it is a mac.
I use macOS Big Sur 11.6 and Teams 1.5.00.33356.

Can anyone shed a light on this?
12-30-2022 04:51 PM
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complex1 Offline
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Post: #3
RE: WH66 base station does not dial out with Teams
(12-30-2022 04:51 PM)wilcotroost Wrote:  The WH66 does dial out connected to a windows machine but not if it is a mac.
I use macOS Big Sur 11.6 and Teams 1.5.00.33356.

Can anyone shed a light on this?

Hi,

Maybe the best way is to solve your issue is to raise a ticket at Yealink helpdesk.
https://ticket.yealink.com/index
Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
12-30-2022 05:30 PM
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wilcotroost Offline
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RE: WH66 base station does not dial out with Teams
(12-30-2022 05:30 PM)complex1 Wrote:  Hi,

Maybe the best way is to solve your issue is to raise a ticket at Yealink helpdesk.
https://ticket.yealink.com/index

@complex1 : I already did last week but silence ever since...
01-02-2023 10:13 PM
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wilcotroost Offline
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Post: #5
RE: WH66 base station does not dial out with Teams
(01-02-2023 10:13 PM)wilcotroost Wrote:  [quote='complex1' pid='73426' dateline='1672392607']
Hi,

Maybe the best way is to solve your issue is to raise a ticket at Yealink helpdesk.
https://ticket.yealink.com/index

Bummer, it took Yealink a full week to let me know that the do not provide support to customers in the Netherlands. I have to go to the distributor.

Disappointing!
(This post was last modified: 01-04-2023 04:07 PM by wilcotroost.)
01-04-2023 04:07 PM
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complex1 Offline
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Post: #6
RE: WH66 base station does not dial out with Teams
(01-04-2023 04:07 PM)wilcotroost Wrote:  
(01-02-2023 10:13 PM)wilcotroost Wrote:  [quote='complex1' pid='73426' dateline='1672392607']
Hi,

Maybe the best way is to solve your issue is to raise a ticket at Yealink helpdesk.
https://ticket.yealink.com/index

Bummer, it took Yealink a full week to let me know that the do not provide support to customers in the Netherlands. I have to go to the distributor.

Disappointing!

Hi,

If I had known you were Dutch, I would have referred you to the Dutch distributor immediately, instead of first to the Yealink helpdesk.
Could have avoided a lot of disappointments.
Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
01-04-2023 07:29 PM
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