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Conecting Problem
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schlitzohr144 Offline
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Post: #1
Conecting Problem
Hello everyone, I have the following problem:
When I make a phone call to certain numbers with my new SIP-T58W, the phone simply hangs up again when the other party picks up. But only for a few numbers.
Why is that?
12-15-2022 09:32 PM
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complex1 Offline
3CX Adv. Cert. Engineer
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Post: #2
RE: Conecting Problem
(12-15-2022 09:32 PM)schlitzohr144 Wrote:  Hello everyone, I have the following problem:
When I make a phone call to certain numbers with my new SIP-T58W, the phone simply hangs up again when the other party picks up. But only for a few numbers.
Why is that?

Hi,

Check next items:
- the hardware in your network, e.g. (PoE) switches.
- the settings of your router.
- make sure you're running the latest one.
Contact your phone provider about your issue, because you have issues with only a few numbers.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
12-16-2022 04:42 PM
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schlitzohr144 Offline
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Posts: 3
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Post: #3
RE: Conecting Problem
Hello thank you very much for the answer. Have all firmware up to date.
The privateer cannot explain why this happens. If I call the corresponding numbers on the same connection with the T46U, it works. so it will be a problem from the phone!
12-16-2022 08:15 PM
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complex1 Offline
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Posts: 1,509
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Reputation: 43
Post: #4
RE: Conecting Problem
(12-16-2022 08:15 PM)schlitzohr144 Wrote:  Hello thank you very much for the answer. Have all firmware up to date.
The privateer cannot explain why this happens. If I call the corresponding numbers on the same connection with the T46U, it works. so it will be a problem from the phone!

Hi,

Please try this:
Factory reset the phone, re-provisioning it and try again.
If you use PoE to power the phone, then I suggest using a power adapter instead.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
12-16-2022 10:03 PM
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schlitzohr144 Offline
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Posts: 3
Joined: Dec 2022
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Post: #5
RE: Conecting Problem
Hello, I reset the t58 to factory settings but it didn't help.
No, don't use PoE but a power supply.
I also used it from a completely different network but nothing changed.
12-16-2022 10:24 PM
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 1,509
Joined: Jan 2014
Reputation: 43
Post: #6
RE: Conecting Problem
(12-16-2022 10:24 PM)schlitzohr144 Wrote:  Hello, I reset the t58 to factory settings but it didn't help.
No, don't use PoE but a power supply.
I also used it from a completely different network but nothing changed.

Hi,

Is your T58W provisioned by a PBX?
If yes, then try to use another extension number... maybe you can use the extension number from the T46U?
If not, then I'm out of ammo and can't help you further. Sad

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
12-17-2022 01:02 AM
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