[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
W52P not picking up IP
Author Message
Burkni Offline
Junior Member
**

Posts: 3
Joined: Feb 2019
Reputation: 0
Post: #1
Sad W52P not picking up IP
Hi yall,
I have a W52P on a UniFi network, USG router and UniFi Switch. My system says it's getting an IP but the phone says it doesn't have an IP. I've tried plugging it in another network Vodafone router, and it gets an IP there and everything is cool. Took it back, same story no luck. I put a static IP on it, great, everything works. I have another Yealink phone, T41P, same thing, doesn't get an IP although my system says it has an IP.
Do you know of any incompatibilities between UniFi and Yealink? I have another setup where we have 7 or more Yealink phones and I haven't seen this problem there.

TIA,
One quite puzzled!
11-11-2022 03:58 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,509
Joined: Jan 2014
Reputation: 43
Post: #2
RE: W52P not picking up IP
(11-11-2022 03:58 AM)Burkni Wrote:  Hi yall,
I have a W52P on a UniFi network, USG router and UniFi Switch. My system says it's getting an IP but the phone says it doesn't have an IP. I've tried plugging it in another network Vodafone router, and it gets an IP there and everything is cool. Took it back, same story no luck. I put a static IP on it, great, everything works. I have another Yealink phone, T41P, same thing, doesn't get an IP although my system says it has an IP.
Do you know of any incompatibilities between UniFi and Yealink? I have another setup where we have 7 or more Yealink phones and I haven't seen this problem there.

TIA,
One quite puzzled!

Hi,

I think the problem has to be found in the USG router.
Please verify that the DHCP functionality is enabled.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
11-11-2022 04:33 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Burkni Offline
Junior Member
**

Posts: 3
Joined: Feb 2019
Reputation: 0
Post: #3
RE: W52P not picking up IP
(11-11-2022 04:33 AM)complex1 Wrote:  
(11-11-2022 03:58 AM)Burkni Wrote:  Hi yall,
I have a W52P on a UniFi network, USG router and UniFi Switch. My system says it's getting an IP but the phone says it doesn't have an IP. I've tried plugging it in another network Vodafone router, and it gets an IP there and everything is cool. Took it back, same story no luck. I put a static IP on it, great, everything works. I have another Yealink phone, T41P, same thing, doesn't get an IP although my system says it has an IP.
Do you know of any incompatibilities between UniFi and Yealink? I have another setup where we have 7 or more Yealink phones and I haven't seen this problem there.

TIA,
One quite puzzled!

Hi,

I think the problem has to be found in the USG router.
Please verify that the DHCP functionality is enabled.

The DHCP server works for everything else on the network but these 2 Yealink phones.
11-11-2022 05:07 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,509
Joined: Jan 2014
Reputation: 43
Post: #4
RE: W52P not picking up IP
(11-11-2022 05:07 AM)Burkni Wrote:  
(11-11-2022 04:33 AM)complex1 Wrote:  
(11-11-2022 03:58 AM)Burkni Wrote:  Hi yall,
I have a W52P on a UniFi network, USG router and UniFi Switch. My system says it's getting an IP but the phone says it doesn't have an IP. I've tried plugging it in another network Vodafone router, and it gets an IP there and everything is cool. Took it back, same story no luck. I put a static IP on it, great, everything works. I have another Yealink phone, T41P, same thing, doesn't get an IP although my system says it has an IP.
Do you know of any incompatibilities between UniFi and Yealink? I have another setup where we have 7 or more Yealink phones and I haven't seen this problem there.

TIA,
One quite puzzled!

Hi,

I think the problem has to be found in the USG router.
Please verify that the DHCP functionality is enabled.

The DHCP server works for everything else on the network but these 2 Yealink phones.

Please try next:
Disconnect the Yealinks from your network,
Restart the router and wait until it is fully up-and-running,
Reset the Yealink to factory default,
Reconnect the Yealink to the network.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
11-11-2022 06:01 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Burkni Offline
Junior Member
**

Posts: 3
Joined: Feb 2019
Reputation: 0
Post: #5
RE: W52P not picking up IP
Hi,
I've tried factory resetting the phone, T41P and still no luck. UniFi shows that it has offered an IP to the Yealink phone but the phone doesn't seem to accept it.
I've tried setting a seperate VLAN for the phone, as simple as I can have it. Then it finally picked up an IP. It's like it didn't like the localdomain to be set to xxx.local
09-19-2023 06:22 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  W52P not working after change of broadband supplier Jasibansel 1 514 01-22-2024 07:15 PM
Last Post: complex1
  W56H with W52P Base dmvcomms 7 7,399 03-06-2023 04:39 PM
Last Post: poznaniak
  W73H handset with W52P problem reboot Paco Brufal 2 2,804 03-03-2023 01:21 AM
Last Post: nolto
  W52P Repeater RT10/rt20/RT30 schnell-yealink 3 8,651 04-20-2022 10:17 PM
Last Post: complex1
  W52P Firmware upgrade aunijaffer@gmail.com 5 12,334 09-07-2021 11:42 PM
Last Post: complex1
  W52P 2 handsets DAZZLING 1 6,943 06-01-2021 09:55 PM
Last Post: complex1
  W52P Openvpn with mikrotik info@quantiss.com 4 17,335 04-11-2021 06:25 AM
Last Post: Harms_Kubiak
  Is there no call history in web management panel in W52P? poznaniak 1 7,651 08-10-2020 12:49 PM
Last Post: complex1
  W52P factory reset without password ralph 1 9,546 04-02-2020 03:05 AM
Last Post: Yisroel_MongoTEL
  W52p Repair Engineer - Pavel Zhuk 10 27,639 02-10-2020 10:30 PM
Last Post: RobertoDSM

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication