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Block callers, block messages?
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jhaFF Offline
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Post: #1
Block callers, block messages?
We receive a number of junk calls every day. We have already set the phone to ignore callers with no visible ID. The problem is, when we see a likely spam call coming in and block it in real time, that caller can still leave a voice message. We would like to just block these calls as they occur, and make sure they can't pester us with messages, either. I do not see any settings for this kind of blocking. Do they exist?

Thank you for your help!
(This post was last modified: 08-20-2022 12:32 AM by jhaFF.)
08-20-2022 12:32 AM
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complex1 Offline
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Post: #2
RE: Block callers, block messages?
(08-20-2022 12:32 AM)jhaFF Wrote:  We receive a number of junk calls every day. We have already set the phone to ignore callers with no visible ID. The problem is, when we see a likely spam call coming in and block it in real time, that caller can still leave a voice message. We would like to just block these calls as they occur, and make sure they can't pester us with messages, either. I do not see any settings for this kind of blocking. Do they exist?

Thank you for your help!

Hi,

Please try these settings to see if it helps.

Features > Gen Info
Accept SIP Trust Server Only: on
Allow IP Call: off

or use auto provisioning parameters.
Code:
sip.trust_ctrl = 1
features.direct_ip_call_enable = 0

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
08-20-2022 01:23 AM
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jhaFF Offline
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Post: #3
RE: Block callers, block messages?
Thanks. However, our phone only shows these choices under Features:

1.) Call Forward
2.) Call Waiting
3.) Auto Answer
4.) Dsskey
5.) Key as Send
6.) Hot Line
7.) Auto Redial Setting
8.) DND
9.) Intercom
10.) Call Completion
11.) History Settings
12.) Paging List
13.) Diagnostics
08-20-2022 01:37 AM
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complex1 Offline
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Post: #4
RE: Block callers, block messages?
(08-20-2022 01:37 AM)jhaFF Wrote:  Thanks. However, our phone only shows these choices under Features:

1.) Call Forward
2.) Call Waiting
3.) Auto Answer
4.) Dsskey
5.) Key as Send
6.) Hot Line
7.) Auto Redial Setting
8.) DND
9.) Intercom
10.) Call Completion
11.) History Settings
12.) Paging List
13.) Diagnostics

Sorry my mistake.
You have used the phone user interface, but you must first log in to the phone and then use the web user interface to see these settings.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
08-20-2022 03:17 AM
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jhaFF Offline
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Post: #5
RE: Block callers, block messages?
Quote:Sorry my mistake.
You have used the phone user interface, but you must first log in to the phone and then use the web user interface to see these settings.

Hmm. The interface provided by our FIOS service doesn't have any of those settings, either.
08-20-2022 04:01 AM
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complex1 Offline
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Post: #6
RE: Block callers, block messages?
(08-20-2022 04:01 AM)jhaFF Wrote:  
Quote:Sorry my mistake.
You have used the phone user interface, but you must first log in to the phone and then use the web user interface to see these settings.

Hmm. The interface provided by our FIOS service doesn't have any of those settings, either.

Every device in a local network has an IP address... so does your phone.
Using this IP address, it should be possible to log into your device.
Default username / password: admin / admin.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
08-20-2022 05:06 PM
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jhaFF Offline
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Posts: 8
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Post: #7
RE: Block callers, block messages?
(08-20-2022 05:06 PM)complex1 Wrote:  [quote='jhaFF' pid='72787' dateline='1660939316']
[quote]
Sorry my mistake.
You have used the phone user interface, but you must first log in to the phone and then use the web user interface to see these settings.

Well, trying to access via the phone's IP just yields a generic login page, which does not allow any access other than the FIOS provider's UI.
08-22-2022 11:59 PM
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complex1 Offline
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Posts: 1,509
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Post: #8
RE: Block callers, block messages?
(08-20-2022 04:01 AM)jhaFF Wrote:  Well, trying to access via the phone's IP just yields a generic login page, which does not allow any access other than the FIOS provider's UI.

If you can't log in on your phone, unfortunately I can't help you further.
It looks like your phone is locked.
I recommend contacting your provider.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
08-23-2022 01:45 AM
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jhaFF Offline
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Posts: 8
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Post: #9
RE: Block callers, block messages?
(08-23-2022 01:45 AM)complex1 Wrote:  
(08-20-2022 04:01 AM)jhaFF Wrote:  Well, trying to access via the phone's IP just yields a generic login page, which does not allow any access other than the FIOS provider's UI.

If you can't log in on your phone, unfortunately I can't help you further.
It looks like your phone is locked.
I recommend contacting your provider.

Thanks you. I will have to try that - but they are very poor on tech support in general.
08-23-2022 01:49 AM
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