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T58W PRO isssues
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stéphane Offline
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Post: #1
T58W PRO isssues
Hi, ive been installing 10x T58W pro's but i have a few strange issues;

* Running technical support firmware now (150.86.0.32 ) but have the same issues on the latest supported firmware ( 150.86.188.2 ).

- when receiving an incoming call , the NAME ID (LDAP) only displays AFTER picking up that call, not when ringing..
- And after a few seconds, the display becomes black with an icon that video is not possible so we can't see CALLER ID and number anymore..

Someone can help me ?
(This post was last modified: 07-12-2022 05:58 PM by stéphane.)
07-12-2022 05:55 PM
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 1,509
Joined: Jan 2014
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Post: #2
RE: T58W PRO isssues
(07-12-2022 05:55 PM)stéphane Wrote:  Hi, ive been installing 10x T58W pro's but i have a few strange issues;

* Running technical support firmware now (150.86.0.32 ) but have the same issues on the latest supported firmware ( 150.86.188.2 ).

- when receiving an incoming call , the NAME ID (LDAP) only displays AFTER picking up that call, not when ringing..
- And after a few seconds, the display becomes black with an icon that video is not possible so we can't see CALLER ID and number anymore..

Someone can help me ?

Hi,

150.86.188.2 is Dutch customize firmware from Yealink distributor Lydis.
Have you contacted them regarding this issue?
https://www.lydis.nl/klantenservice

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
07-12-2022 10:37 PM
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stéphane Offline
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Posts: 6
Joined: Nov 2017
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Post: #3
RE: T58W PRO isssues
(07-12-2022 10:37 PM)complex1 Wrote:  
(07-12-2022 05:55 PM)stéphane Wrote:  Hi, ive been installing 10x T58W pro's but i have a few strange issues;

* Running technical support firmware now (150.86.0.32 ) but have the same issues on the latest supported firmware ( 150.86.188.2 ).

- when receiving an incoming call , the NAME ID (LDAP) only displays AFTER picking up that call, not when ringing..
- And after a few seconds, the display becomes black with an icon that video is not possible so we can't see CALLER ID and number anymore..

Someone can help me ?

Hi,

150.86.188.2 is Dutch customize firmware from Yealink distributor Lydis.
Have you contacted them regarding this issue?
https://www.lydis.nl/klantenservice

Yes, they said i had to try technical firmware but same issue and they don't know any solution.
07-13-2022 05:34 PM
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 1,509
Joined: Jan 2014
Reputation: 44
Post: #4
RE: T58W PRO isssues
(07-13-2022 05:34 PM)stéphane Wrote:  
(07-12-2022 10:37 PM)complex1 Wrote:  
(07-12-2022 05:55 PM)stéphane Wrote:  Hi, ive been installing 10x T58W pro's but i have a few strange issues;

* Running technical support firmware now (150.86.0.32 ) but have the same issues on the latest supported firmware ( 150.86.188.2 ).

- when receiving an incoming call , the NAME ID (LDAP) only displays AFTER picking up that call, not when ringing..
- And after a few seconds, the display becomes black with an icon that video is not possible so we can't see CALLER ID and number anymore..

Someone can help me ?

Hi,

150.86.188.2 is Dutch customize firmware from Yealink distributor Lydis.
Have you contacted them regarding this issue?
https://www.lydis.nl/klantenservice

Yes, they said i had to try technical firmware but same issue and they don't know any solution.

Hi,

If they don't know a solution, then I suggest raising a ticket at the helpdesk:
https://ticket.yealink.com/

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
07-13-2022 08:53 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
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