[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
MP56 phones crashing whilst consult/transfer Teams calls
Author Message
mjuliano Offline
Junior Member
**

Posts: 4
Joined: Jul 2022
Reputation: 0
Post: #1
MP56 phones crashing whilst consult/transfer Teams calls
Issue: MP56 phones crashing. As far as I can see some element of the phone/Teams software appears to just restart, mostly while performing "consult an transfer", but sometimes just randomly.
Our receptionists use MP56 phones to transfer incoming calls to staff Teams. At the beginning of June I updated both phones to the latest software versions via the Teams Admin Center.
Software Health is showing as "Up to Date" for all software types. Both phones are suffering from the same issues.
Does anyone else have this issue?
Can i roll-back software versions somehow?
What can I do to fix this, as it is very annoying and unprofessional?
07-07-2022 07:06 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
guillaume.novo Offline
Junior Member
**

Posts: 1
Joined: Jun 2022
Reputation: 0
Post: #2
RE: MP56 phones crashing whilst consult/transfer Teams calls
(07-07-2022 07:06 PM)mjuliano Wrote:  Issue: MP56 phones crashing. As far as I can see some element of the phone/Teams software appears to just restart, mostly while performing "consult an transfer", but sometimes just randomly.
Our receptionists use MP56 phones to transfer incoming calls to staff Teams. At the beginning of June I updated both phones to the latest software versions via the Teams Admin Center.
Software Health is showing as "Up to Date" for all software types. Both phones are suffering from the same issues.
Does anyone else have this issue?
Can i roll-back software versions somehow?
What can I do to fix this, as it is very annoying and unprofessional?

Hello,

We have the same issue.
No feedback from product management
Support says the root cause of issue is on Microsoft side
Audio Code products do not experience the same issue (so maybe root cause of issue is not on microsoft side)
Issue found on different forums for months... and still no solution so far

MPSeries are a nightmare
09-27-2022 11:26 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  MP56 Auto Answer Teams Call perryhill@polk-county.net 0 192 06-03-2024 09:37 PM
Last Post: perryhill@polk-county.net
  Yealink T21P_E2 phones change status to DND Maria Nikolova 0 303 05-10-2024 03:40 PM
Last Post: Maria Nikolova
  mp56 Teams. Missing feature Connect a device aka Better over Bluetooth adminTR 0 536 03-26-2024 11:09 PM
Last Post: adminTR
  VP59 with teams app not ringing sharrisny31 1 1,181 11-15-2023 04:52 AM
Last Post: sharrisny31
  T54W Phones auto turn on LLDP/CDP after change Pcambas 0 925 09-28-2023 01:05 AM
Last Post: Pcambas
  MP56 - MS Teams Call Queue name not showing grahamhosking 1 3,937 03-03-2023 05:59 AM
Last Post: MSinclair@bunker.technology
  MP56 Phones to SIP Only sappleton 0 1,659 02-23-2023 05:20 AM
Last Post: sappleton
  Disable TLS 1.1 and SHA ciphers on MP56 rtrefz 5 4,997 02-16-2023 01:50 AM
Last Post: complex1
  Sync Outlook or Teams Contacts with Yealink VP59 Teams Edition gijoe 2 7,364 08-04-2022 01:59 PM
Last Post: aero1247e
  VP59 Teams Edition HDMI Outbput nikolai.stein 0 2,262 05-13-2022 05:32 PM
Last Post: nikolai.stein

Forum Jump:


User(s) browsing this thread:

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication