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Ring/Bip on Incoming Call with Auto Answer
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eduardosaito Offline
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Post: #1
Ring/Bip on Incoming Call with Auto Answer
Hi there,

We are using T20P phones here at work. Our customers complained that on incoming calls there is no sound (on headset) to warn them when a call comes. Same applies when a call is dropped.

All phones are set to auto answer mode. Is there a possibility to configure this ?

our firmware is 9.72.0.30.

thanks in advance.
09-03-2015 05:11 AM
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Yealink_Michael Offline
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Post: #2
RE: Ring/Bip on Incoming Call with Auto Answer
hi

here are the suggestion for you

1. upgrade to the newest firmware 9.72.0.50,download link :
http://support.yealink.com/attachmentDow...3.0.50.zip
2. reset to factory and test again
3. for how to change the auto answer tone, please refer to the FAQ :http://support.yealink.com/faq/faqInfo?id=215
09-03-2015 06:29 AM
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eduardosaito Offline
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Post: #3
RE: Ring/Bip on Incoming Call with Auto Answer
Michael,

Thank you for such a fast answer.

I checked those options and tested, but it only rings on the handset. I would like the tone to ring on the headset on incoming call with auto answer enabled. Is this possible?

Haven´t used the .50 firmware yet. Is there a document that lists the new additions on each firmware for T20P?
09-03-2015 08:16 AM
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eduardosaito Offline
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Post: #4
RE: Ring/Bip on Incoming Call with Auto Answer
Michael,

I tried the .50 firmware and for now we can´t use it due to some conflict with our Genesys SDK Agent Application.

I tried the Features/Audio/, option Ringer Device for Headset set to Use Headset and it´s working now.

Another complain is about end of call. Is there a way to bip/ring when a call is disconnected?
09-04-2015 05:45 AM
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