[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
ghost calls to cid:XXXXX
Author Message
bfcoi974 Offline
Junior Member
**

Posts: 6
Joined: Jun 2022
Reputation: 0
Post: #1
ghost calls to cid:XXXXX
Hello everyone,

After several researchs, I'm really stucked with my issue.
Here is my situation :
I have some T42U phones, which replaces older cisco phones.
Once the phone is installed, this one started making some random calls to a strange format : cid:XXXXXXXX with error on screen (failed to call).
First it makes calls every random times (cf : histo1.png)
So after delete the extension in the pbx, upgrade firmware on phone then apply options for ghost call both in cgf file, the phone makes calls every 50 minutes. (cf : histo2.png)
This behaviour makes users confused because they think they are giving or receiving calls but they phone don't ring.
Thanks for your help.


Attached File(s) Thumbnail(s)
       
06-17-2022 03:52 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,549
Joined: Jan 2014
Reputation: 48
Post: #2
RE: ghost calls to cid:XXXXX
(06-17-2022 03:52 PM)bfcoi974 Wrote:  Hello everyone,

After several researchs, I'm really stucked with my issue.
Here is my situation :
I have some T42U phones, which replaces older cisco phones.
Once the phone is installed, this one started making some random calls to a strange format : cid:XXXXXXXX with error on screen (failed to call).
First it makes calls every random times (cf : histo1.png)
So after delete the extension in the pbx, upgrade firmware on phone then apply options for ghost call both in cgf file, the phone makes calls every 50 minutes. (cf : histo2.png)
This behaviour makes users confused because they think they are giving or receiving calls but they phone don't ring.
Thanks for your help.

Hi,

It looks like some-one/thing is trying to hack your phone(s)

Please take next steps...
1. Reset the phone(s) to factory default
2. Make sure the user account does not have the default password
3. Disable IP Call feature:
Features > General Information > Allow IP Call: Disabled
Or by auto provisioning parameter:
Code:
features.direct_ip_call_enable = 0
4. Enable SIP trust feature:
Features > General Information > Accept SIP Trust Server Only: Enabled
Or by auto provisioning parameter:
Code:
sip.trust_ctrl = 1

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
06-17-2022 05:36 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
bfcoi974 Offline
Junior Member
**

Posts: 6
Joined: Jun 2022
Reputation: 0
Post: #3
RE: ghost calls to cid:XXXXX
(06-17-2022 05:36 PM)complex1 Wrote:  
(06-17-2022 03:52 PM)bfcoi974 Wrote:  Hello everyone,

After several researchs, I'm really stucked with my issue.
Here is my situation :
I have some T42U phones, which replaces older cisco phones.
Once the phone is installed, this one started making some random calls to a strange format : cid:XXXXXXXX with error on screen (failed to call).
First it makes calls every random times (cf : histo1.png)
So after delete the extension in the pbx, upgrade firmware on phone then apply options for ghost call both in cgf file, the phone makes calls every 50 minutes. (cf : histo2.png)
This behaviour makes users confused because they think they are giving or receiving calls but they phone don't ring.
Thanks for your help.

Hi,

It looks like some-one/thing is trying to hack your phone(s)

Please take next steps...
1. Reset the phone(s) to factory default
2. Make sure the user account does not have the default password
3. Disable IP Call feature:
Features > General Information > Allow IP Call: Disabled
Or by auto provisioning parameter:
Code:
features.direct_ip_call_enable = 0
4. Enable SIP trust feature:
Features > General Information > Accept SIP Trust Server Only: Enabled
Or by auto provisioning parameter:
Code:
sip.trust_ctrl = 1

Hello @complex1

Thanks for your reply.
I made all changes you mentionned.
But on one phone it still have call every 50 minutes.
Please check the attachment.
Thanks for your help.


Attached File(s) Thumbnail(s)
   
06-17-2022 06:32 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,549
Joined: Jan 2014
Reputation: 48
Post: #4
RE: ghost calls to cid:XXXXX
(06-17-2022 06:32 PM)bfcoi974 Wrote:  
(06-17-2022 05:36 PM)complex1 Wrote:  Hi,

It looks like some-one/thing is trying to hack your phone(s)

Please take next steps...
1. Reset the phone(s) to factory default
2. Make sure the user account does not have the default password
3. Disable IP Call feature:
Features > General Information > Allow IP Call: Disabled
Or by auto provisioning parameter:
Code:
features.direct_ip_call_enable = 0
4. Enable SIP trust feature:
Features > General Information > Accept SIP Trust Server Only: Enabled
Or by auto provisioning parameter:
Code:
sip.trust_ctrl = 1

Hello @complex1

Thanks for your reply.
I made all changes you mentionned.
But on one phone it still have call every 50 minutes.
Please check the attachment.
Thanks for your help.

Hi,

Please check in Features > Forwarding & DND that everything is "OFF" and no fields are filled in.
Also check the local phonebook for strange names/numbers.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
06-17-2022 08:20 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
bfcoi974 Offline
Junior Member
**

Posts: 6
Joined: Jun 2022
Reputation: 0
Post: #5
RE: ghost calls to cid:XXXXX
(06-17-2022 08:20 PM)complex1 Wrote:  
(06-17-2022 06:32 PM)bfcoi974 Wrote:  
(06-17-2022 05:36 PM)complex1 Wrote:  Hi,

It looks like some-one/thing is trying to hack your phone(s)

Please take next steps...
1. Reset the phone(s) to factory default
2. Make sure the user account does not have the default password
3. Disable IP Call feature:
Features > General Information > Allow IP Call: Disabled
Or by auto provisioning parameter:
Code:
features.direct_ip_call_enable = 0
4. Enable SIP trust feature:
Features > General Information > Accept SIP Trust Server Only: Enabled
Or by auto provisioning parameter:
Code:
sip.trust_ctrl = 1

Hello @complex1

Thanks for your reply.
I made all changes you mentionned.
But on one phone it still have call every 50 minutes.
Please check the attachment.
Thanks for your help.

Hi,

Please check in Features > Forwarding & DND that everything is "OFF" and no fields are filled in.
Also check the local phonebook for strange names/numbers.

Hiii,

Everything at this option has been check and nothing filled.
The phonebook has been cleaned up too.

Thanks.


Attached File(s) Thumbnail(s)
   
06-17-2022 08:32 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,549
Joined: Jan 2014
Reputation: 48
Post: #6
RE: ghost calls to cid:XXXXX
(06-17-2022 08:32 PM)bfcoi974 Wrote:  
(06-17-2022 08:20 PM)complex1 Wrote:  Hi,

Please check in Features > Forwarding & DND that everything is "OFF" and no fields are filled in.
Also check the local phonebook for strange names/numbers.

Hiii,

Everything at this option has been check and nothing filled.
The phonebook has been cleaned up too.

Thanks.

Mmmmm
Is the phone Remote Control enabled to receive action URI requests?
Please disable this feature using provisioning parameter
features.action_uri.enable = 0
Also disable CSTA control
features.csta_control.enable = 0

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
06-18-2022 01:27 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
bfcoi974 Offline
Junior Member
**

Posts: 6
Joined: Jun 2022
Reputation: 0
Post: #7
RE: ghost calls to cid:XXXXX
(06-18-2022 01:27 AM)complex1 Wrote:  
(06-17-2022 08:32 PM)bfcoi974 Wrote:  
(06-17-2022 08:20 PM)complex1 Wrote:  Hi,

Please check in Features > Forwarding & DND that everything is "OFF" and no fields are filled in.
Also check the local phonebook for strange names/numbers.

Hiii,

Everything at this option has been check and nothing filled.
The phonebook has been cleaned up too.

Thanks.

Mmmmm
Is the phone Remote Control enabled to receive action URI requests?
Please disable this feature using provisioning parameter
features.action_uri.enable = 0
Also disable CSTA control
features.csta_control.enable = 0

Hello complex1

Thanks for your answer.
I need to know, whats these options refers to please ?
And if I disable these options, do I lost access to web interface ? 'Cause the phone is in a remote site and if I lose access, I couldn't come back if the solution don't work.
Thanks for your help.
06-20-2022 02:28 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,549
Joined: Jan 2014
Reputation: 48
Post: #8
RE: ghost calls to cid:XXXXX
(06-20-2022 02:28 PM)bfcoi974 Wrote:  Hello complex1

Thanks for your answer.
I need to know, whats these options refers to please ?
And if I disable these options, do I lost access to web interface ? 'Cause the phone is in a remote site and if I lose access, I couldn't come back if the solution don't work.
Thanks for your help.

Wow, if I understand well, the phone is at remote position?
Have you reset the phone to factory default, as I asked to do? I guess not. Because after the reset, all settings are gone and the connection to the PBX or provider is lost... and remote login is not possible anymore.

But to answer your questions:
"features.action_uri.enable=0"
Disabled the possibility the server address from which the phone receives the action URI requests.

"features.csta_control.enable=0"
CSTA, short for Computer Supported Telecommunications Application, standardizes a very powerful and flexible set of application services to observe and control voice and non-voice media calls as well as control and observe non-call related features.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
06-21-2022 03:39 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
bfcoi974 Offline
Junior Member
**

Posts: 6
Joined: Jun 2022
Reputation: 0
Post: #9
RE: ghost calls to cid:XXXXX
(06-21-2022 03:39 AM)complex1 Wrote:  
(06-20-2022 02:28 PM)bfcoi974 Wrote:  Hello complex1

Thanks for your answer.
I need to know, whats these options refers to please ?
And if I disable these options, do I lost access to web interface ? 'Cause the phone is in a remote site and if I lose access, I couldn't come back if the solution don't work.
Thanks for your help.

Wow, if I understand well, the phone is at remote position?
Have you reset the phone to factory default, as I asked to do? I guess not. Because after the reset, all settings are gone and the connection to the PBX or provider is lost... and remote login is not possible anymore.

But to answer your questions:
"features.action_uri.enable=0"
Disabled the possibility the server address from which the phone receives the action URI requests.

"features.csta_control.enable=0"
CSTA, short for Computer Supported Telecommunications Application, standardizes a very powerful and flexible set of application services to observe and control voice and non-voice media calls as well as control and observe non-call related features.

Hi complex1
Exact. It has been factory reset but have auto provisioning configured so it retrieves config file content.
I will apply these options and see if it resolves my situation thanks.
06-21-2022 07:37 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Create conference with 2 existing calls chrischevy 3 5,941 09-13-2024 07:20 PM
Last Post: Mauro
  How to stop transferring calls on hold EcoEco 0 1,555 10-24-2023 09:08 AM
Last Post: EcoEco
  Model T42s and T42g, the speakerphone is enable on incoming calls Lissvazquez 6 5,918 07-28-2023 10:27 PM
Last Post: complex1
  Disable X button to reject calls hercross 0 1,494 07-07-2023 04:01 PM
Last Post: hercross
  Distinctive Ringtones for Internal Calls harrys 0 2,243 07-10-2022 09:03 PM
Last Post: harrys
  T43-U incoming calls do not land on the correct line/button rtfm2022 7 11,361 05-12-2022 05:41 PM
Last Post: rtfm2022
  T48s - Missed calls Bernhard77 0 4,103 01-28-2021 04:10 PM
Last Post: Bernhard77
  t46s calls on hold operation comstar 7 17,841 09-22-2020 06:27 PM
Last Post: Yisroel_MongoTEL
  Join 2 calls ccwtech 4 11,127 03-02-2020 03:44 PM
Last Post: ccwtech
  Outgoing Calls only works with 10 digit dial - Skype for Business jvoros 1 6,966 01-15-2020 04:03 PM
Last Post: bpodulka

Forum Jump:


User(s) browsing this thread:

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication