EHS40 no voice on T46u

[chatter1]

Trying to connect the T46U and T48U handsets to the new EHS40 with usb connection with a Jabra pro920. When i get the hook switch to be recognised by the handset it will answere the call but there is no sound in either direction.
Any one having the same issues, i have tried on numerous handset i cannot be the only one. latest version Firmware runing on T46u 108.86.0.45
thanks

[markvdheijden]

(05-19-2022 11:54 PM)chatter1 Wrote:  Trying to connect the T46U and T48U handsets to the new EHS40 with usb connection with a Jabra pro920. When i get the hook switch to be recognised by the handset it will answere the call but there is no sound in either direction.
Any one having the same issues, i have tried on numerous handset i cannot be the only one. latest version Firmware runing on T46u 108.86.0.45
thanks

There is an issue with the current EHS40 firmware with no audio on T4U series, would suggest raising a ticket with support so they can provide other firmware for the EHS40.

[chatter1]

(05-20-2022 03:53 PM)markvdheijden Wrote:  

(05-19-2022 11:54 PM)chatter1 Wrote:  Trying to connect the T46U and T48U handsets to the new EHS40 with usb connection with a Jabra pro920. When i get the hook switch to be recognised by the handset it will answere the call but there is no sound in either direction.
Any one having the same issues, i have tried on numerous handset i cannot be the only one. latest version Firmware runing on T46u 108.86.0.45
thanks

There is an issue with the current EHS40 firmware with no audio on T4U series, would suggest raising a ticket with support so they can provide other firmware for the EHS40.

Thanks Mark
realy helpfull, this has not filtered down to main suppliers, the last yealink contact i wwas speeking with or distrubution so your responce is much appriciated. i will log a ticket with support.
thanks again Mark

Richard