Paging to the phone coming through while on DND

[ahcomput_Support]

Using Yelaink T46S phones with ver 16 of 3CX and the phone firmware is showing 66.86.0.5.

When a user has Yealink set to Do Not Disturb, the pages / intercom to that phone extension is still coming through while in DND. Is there anyway to prevent these pages from coming through?

Thanks for any help or guidance.

[complex1]

(03-25-2022 01:13 AM)ahcomput_Support Wrote:  Using Yelaink T46S phones with ver 16 of 3CX and the phone firmware is showing 66.86.0.5.

When a user has Yealink set to Do Not Disturb, the pages / intercom to that phone extension is still coming through while in DND. Is there anyway to prevent these pages from coming through?

Thanks for any help or guidance.

Hi,

Please check in 3CX, if the phone extension is in DND too, when the user activates the DND mode of his phone.
Please consider upgrading 3CX to v18 Update 3 to avoid this kind of issues.

[ahcomput_Support]

(03-25-2022 02:58 AM)complex1 Wrote:  

(03-25-2022 01:13 AM)ahcomput_Support Wrote:  Using Yelaink T46S phones with ver 16 of 3CX and the phone firmware is showing 66.86.0.5.

When a user has Yealink set to Do Not Disturb, the pages / intercom to that phone extension is still coming through while in DND. Is there anyway to prevent these pages from coming through?

Thanks for any help or guidance.

Hi,

Please check in 3CX, if the phone extension is in DND too, when the user activates the DND mode of his phone.
Please consider upgrading 3CX to v18 Update 3 to avoid this kind of issues.

Are you referring to the 3cx web client? In the web client, the extension reports it's in DND.
Are you confirming v18 Update 3 doesn't have this issue?
To clarify, calls to the phone w/ DND on don't ring through. Intercoms to the phone w/ DND on come through. Customer wants to prevent any call or intercom from coming through while in DND

[complex1]

(03-25-2022 03:12 AM)ahcomput_Support Wrote:  

(03-25-2022 02:58 AM)complex1 Wrote:  

(03-25-2022 01:13 AM)ahcomput_Support Wrote:  Using Yelaink T46S phones with ver 16 of 3CX and the phone firmware is showing 66.86.0.5.

When a user has Yealink set to Do Not Disturb, the pages / intercom to that phone extension is still coming through while in DND. Is there anyway to prevent these pages from coming through?

Thanks for any help or guidance.

Hi,

Please check in 3CX, if the phone extension is in DND too, when the user activates the DND mode of his phone.
Please consider upgrading 3CX to v18 Update 3 to avoid this kind of issues.

Are you referring to the 3cx web client? In the web client, the extension reports it's in DND.
Are you confirming v18 Update 3 doesn't have this issue?
To clarify, calls to the phone w/ DND on don't ring through. Intercoms to the phone w/ DND on come through. Customer wants to prevent any call or intercom from coming through while in DND

Hi,

Maybe not quite honest, but when I press the DND key on my T57W, incoming calls and pages / intercom calls don't come through... the phone doesn't ring.
I tested this on 3CX V18 U3 Hotfix 1

As far as I know, this (Multicast Paging) only works if the phones and 3CX are on the same LAN.

[ahcomput_Support]

(03-25-2022 05:12 AM)complex1 Wrote:  

(03-25-2022 03:12 AM)ahcomput_Support Wrote:  

(03-25-2022 02:58 AM)complex1 Wrote:  

(03-25-2022 01:13 AM)ahcomput_Support Wrote:  Using Yelaink T46S phones with ver 16 of 3CX and the phone firmware is showing 66.86.0.5.

When a user has Yealink set to Do Not Disturb, the pages / intercom to that phone extension is still coming through while in DND. Is there anyway to prevent these pages from coming through?

Thanks for any help or guidance.

Hi,

Please check in 3CX, if the phone extension is in DND too, when the user activates the DND mode of his phone.
Please consider upgrading 3CX to v18 Update 3 to avoid this kind of issues.

Are you referring to the 3cx web client? In the web client, the extension reports it's in DND.
Are you confirming v18 Update 3 doesn't have this issue?
To clarify, calls to the phone w/ DND on don't ring through. Intercoms to the phone w/ DND on come through. Customer wants to prevent any call or intercom from coming through while in DND

Hi,

Maybe not quite honest, but when I press the DND key on my T57W, incoming calls and pages / intercom calls don't come through... the phone doesn't ring.
I tested this on 3CX V18 U3 Hotfix 1

As far as I know, this (Multicast Paging) only works if the phones and 3CX are on the same LAN.

Thanks. I'll have to schedule an upgrade and see if this resolves the issue. In our setup, 3cx is in the cloud and we connect via vpn.

[complex1]

(03-25-2022 05:44 AM)ahcomput_Support Wrote:  

(03-25-2022 05:12 AM)complex1 Wrote:  Hi,

Maybe not quite honest, but when I press the DND key on my T57W, incoming calls and pages / intercom calls don't come through... the phone doesn't ring.
I tested this on 3CX V18 U3 Hotfix 1

As far as I know, this (Multicast Paging) only works if the phones and 3CX are on the same LAN.

Thanks. I'll have to schedule an upgrade and see if this resolves the issue. In our setup, 3cx is in the cloud and we connect via vpn.

Hi,

Please check this setting: "Directory > Multicast IP > Multicast Listening" if "Ignore DND" is set to "Disabled"
or use template parameter:
multicast.receive.ignore_dnd.priority =

Description: 0-Disabled, all incoming multicast paging calls will be automatically ignored when DND is activated in phone mode.
If it is not set to 0 (Disabled), the phone will receive the incoming multicast paging call with a higher or same priority than this value and ignore that with a lower priority than this value when DND is activated in phone mode.

[ahcomput_Support]

(03-25-2022 05:01 PM)complex1 Wrote:  

(03-25-2022 05:44 AM)ahcomput_Support Wrote:  

(03-25-2022 05:12 AM)complex1 Wrote:  Hi,

Maybe not quite honest, but when I press the DND key on my T57W, incoming calls and pages / intercom calls don't come through... the phone doesn't ring.
I tested this on 3CX V18 U3 Hotfix 1

As far as I know, this (Multicast Paging) only works if the phones and 3CX are on the same LAN.

Thanks. I'll have to schedule an upgrade and see if this resolves the issue. In our setup, 3cx is in the cloud and we connect via vpn.

Hi,

Please check this setting: "Directory > Multicast IP > Multicast Listening" if "Ignore DND" is set to "Disabled"
or use template parameter:
multicast.receive.ignore_dnd.priority =

Description: 0-Disabled, all incoming multicast paging calls will be automatically ignored when DND is activated in phone mode.
If it is not set to 0 (Disabled), the phone will receive the incoming multicast paging call with a higher or same priority than this value and ignore that with a lower priority than this value when DND is activated in phone mode.

Thank you for the reply. I have confirmed this setting "Directory > Multicast IP > Multicast Listening" "Ignore DND" is set to Disabled and the issue persists.

[complex1]

(03-26-2022 12:06 AM)ahcomput_Support Wrote:  

(03-25-2022 05:01 PM)complex1 Wrote:  

(03-25-2022 05:44 AM)ahcomput_Support Wrote:  

(03-25-2022 05:12 AM)complex1 Wrote:  Hi,

Maybe not quite honest, but when I press the DND key on my T57W, incoming calls and pages / intercom calls don't come through... the phone doesn't ring.
I tested this on 3CX V18 U3 Hotfix 1

As far as I know, this (Multicast Paging) only works if the phones and 3CX are on the same LAN.

Thanks. I'll have to schedule an upgrade and see if this resolves the issue. In our setup, 3cx is in the cloud and we connect via vpn.

Hi,

Please check this setting: "Directory > Multicast IP > Multicast Listening" if "Ignore DND" is set to "Disabled"
or use template parameter:
multicast.receive.ignore_dnd.priority =

Description: 0-Disabled, all incoming multicast paging calls will be automatically ignored when DND is activated in phone mode.
If it is not set to 0 (Disabled), the phone will receive the incoming multicast paging call with a higher or same priority than this value and ignore that with a lower priority than this value when DND is activated in phone mode.

Thank you for the reply. I have confirmed this setting "Directory > Multicast IP > Multicast Listening" "Ignore DND" is set to Disabled and the issue persists.

Hi,

I don't know if this will work for you, but try these parameters:
features.feature_key_sync.enable = 1
features.dnd.feature_key_sync.enable = 1
features.dnd.feature_key_sync.local_processing.enable = 1