WH63 Not ringing

[drgiardina]

I have Yealink T54W phones and needed a headset. I purchased the WH63 headset and in trying to set up the headpiece with one of the phones, I was able to get it to answer OK but I cannot get it to ring in the headpiece.

If I am not looking at the phone I have no idea someone if calling. What am I missing?
Any help appreciated.
Thanks

[markvdheijden]

(10-27-2021 09:05 PM)drgiardina Wrote:  I have Yealink T54W phones and needed a headset. I purchased the WH63 headset and in trying to set up the headpiece with one of the phones, I was able to get it to answer OK but I cannot get it to ring in the headpiece.

If I am not looking at the phone I have no idea someone if calling. What am I missing?
Any help appreciated.
Thanks

Have you upgraded the headset and USB connect to the latest available firmware, in that version you should be able to adjust the ringtone in the headset.

Also you need to change the setting Ringer Device for Headset to Use Headset & Speaker in the webgui at Features/Audio.

Gr. Mark