How do I get a different tech on my case?

[Barry_Pogson]

I currently have a faulty CP900 - (ID:157954), and my tech is purely padding time on sending me a replacement device.

I have made sweeping statements like" If plugged into any PC - constantly connects and disconnects in device manager." and got asked to try on another PC, even though I have checked on 3 different PC's already.

My reply reiterated that I have tested on multiple PC's and got this message after work on Friday

Sorry for the late reply.
Pleae test again with another working devcies to see if the same issue happens.
If the issue only happens on this CP, please knock me. Thank you.
Best Regards,
Kristy

Like what the actual......