WH62 Disable ringtone base station

[rwilting]

Hi All,

Since I updated my WH62 to the latest firmware, the base station generates a ringtone with incoming calls. This was not happening before.
I cannot find a way to disable this ringtone.

Using Headset FW: 104.420.0.35
Yealink USB Connect version: 0.32.85.0

Kind regards,
R. Wilting

[markvdheijden]

Have you tried disabling local ringtone or ringtone via USB connect "Basic Settings"?

[rwilting]

(05-17-2021 08:03 PM)markvdheijden Wrote:  Have you tried disabling local ringtone or ringtone via USB connect "Basic Settings"?

Hi Mark,
Yes, but I only have the Ringtone option. This setting disables only the ringtone in the headset. Not in the base.

   

[VM1 Support]

Hello,
I have the same problem and can't find the setting too disable de base station ringtone.
does anyone know a solution for this?

Gr. Cor

[e-neolab]

incredible but there is no setting for the moment...
yealink says they work for a new firmware release at the end of Q2 2021.
regards

[Deal94]

(06-22-2021 09:52 PM)e-neolab Wrote:  incredible but there is no setting for the moment...
yealink says they work for a new firmware release at the end of Q2 2021.
regards

Important it gets fixed asap

I extra registered for this topic. We have the same problem in the company. My colleagues are urging me to find a solution for it as a loud and chaotic concert mixing the different ringtones of multiple phones and base stations starts when calls go into bigger groups!

We would like to have ringing the phone + headset on-ear only

When accessing the T54 phones via IP, I can set the ringer device Headset & Speaker, or only Speaker, or only Headset. There is no separation for the base station and possibilty to deactivate its ringing. When I disable headset ringing by selecting speaker, only the phone will ring but not the headset itself now

When I use Yealink USB connect, as the screenshot of another user shows above, I can only deactivate the ringing of the headset itself

Please offer an option in a firmware update asap. Would be grateful. In the meantime we are taping the base station speakers...
Same problem applies for WH63 as well!

Kind regards

Simon Wolf

[e-neolab]

Yealink team,
any news ?

[Deal94]

Issues were fixed with latest firmware WH62(WH63)-104.430.0.15 and UC 0.33.32.0 on 31st August 2021. Thanks and regards

[Justinj2868]

Hi

Can someone tell where this setting to turn off base station ringtone. I have updated firmware to the latest on a WH63 and have the latest USB connect and still don't see a way I can do this. You would make several users in my organisation happy if we can turn this off.

[markvdheijden]

Hi,

You have to set the Base ringtone for both Softphone and Desk phone to "0" in the basic settings.