EXP50 and Teams phone MPxx

[Luca17]

Hello,

we just bought some MP54/56/58 Teams phones and EXP50s. The EXP50 is recognized and it "works", we can even see that in YMCS, but pressing and holding the key buttons doesn't let us changing the settings. From web user portal the menu "Dsskey" is missing, so no way to set the 60 keys.

Is there something to set to make it works? are they even compatible?

Thanks in advance

[Yisroel_MongoTEL]

See the conversation here as well http://forum.yealink.com/forum/showthrea...ht=roadmap

Unfortunately it doesn't seem to be compatible at this time.

[rtorcellini]

(05-02-2021 12:09 AM)Luca17 Wrote:  Hello,

we just bought some MP54/56/58 Teams phones and EXP50s. The EXP50 is recognized and it "works", we can even see that in YMCS, but pressing and holding the key buttons doesn't let us changing the settings. From web user portal the menu "Dsskey" is missing, so no way to set the 60 keys.

Is there something to set to make it works? are they even compatible?

Thanks in advance

We just bought a few MP56 with the EXP50 modules and have the same problem. Can't program the dsskeys and every time you pick up a call, the exp50 display goes to a sign-on screen. Microsoft sells this on their shop in this combination as a "certified" phone. Same on them for selling something that doesn't work as stated!

[Luca17]

(07-06-2021 11:54 PM)rtorcellini Wrote:  

(05-02-2021 12:09 AM)Luca17 Wrote:  Hello,

we just bought some MP54/56/58 Teams phones and EXP50s. The EXP50 is recognized and it "works", we can even see that in YMCS, but pressing and holding the key buttons doesn't let us changing the settings. From web user portal the menu "Dsskey" is missing, so no way to set the 60 keys.

Is there something to set to make it works? are they even compatible?

Thanks in advance

We just bought a few MP56 with the EXP50 modules and have the same problem. Can't program the dsskeys and every time you pick up a call, the exp50 display goes to a sign-on screen. Microsoft sells this on their shop in this combination as a "certified" phone. Same on them for selling something that doesn't work as stated!

Hi,

the sign on screen issue has been fixed with firmware .36 (not available in MS Admin center), but there s the new .44 firmware that is even better (it fixed the bug: impossible to login after reboot).

Of course the possibility to program the 60 keys is still not available, only from speed dial in chronological order. MS says that is still in Beta....don't expect help from MS, they know less then you probably.

G