[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
UH36 USB Dual Teams Problems
Author Message
kbjja Offline
Junior Member
**

Posts: 2
Joined: Apr 2021
Reputation: 0
Post: #1
UH36 USB Dual Teams Problems
I have a new UH36 USB Dual headset that I just received. I plugged it in to my windows 10 laptop and it's not behaving as expected.

The manual states I should be able to pick up and hang up calls on the USB dongle, this feature does not work. It makes an audible beep, but doesn't answer teams phone calls or video calls.

The microphone mute button works just fine. The teams icon blinks when I have a meeting and SOMETIMES 'opens a meeting' when I have a meeting notice as is expected with a teams integrated device.

I downloaded USB connect and it detects my headset, Teams acknowledges that I have plugged in a teams device, and I made sure the software and firmware is up to date on latest version, and tried 'rebooting the device'.

I also tried restarting my PC. Nothing has changed.. Is there a way to confirm or customzie these buttons to see if they are working wrong?
04-29-2021 11:57 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
markvdheijden Offline
Junior Member
**

Posts: 13
Joined: Jan 2021
Reputation: 0
Post: #2
RE: UH36 USB Dual Teams Problems
Make sure that MS teams is configured as "Teams Only" and not "Teams Island", when it is not Teams Only you cannot use the call control.
04-30-2021 02:11 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
kbjja Offline
Junior Member
**

Posts: 2
Joined: Apr 2021
Reputation: 0
Post: #3
RE: UH36 USB Dual Teams Problems
(04-30-2021 02:11 PM)markvdheijden Wrote:  Make sure that MS teams is configured as "Teams Only" and not "Teams Island", when it is not Teams Only you cannot use the call control.

Is this configuration on the tenant side or the client side?
05-01-2021 03:03 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Yealink WH66 UC Workstation Dual issues after update Voiptel_Support 3 267 11-25-2021 04:36 PM
Last Post: Voiptel_Support
Music WH62 Dual headset stereo? obibossard 3 2,000 09-06-2021 03:45 PM
Last Post: obibossard
  EXP50 and Teams phone MPxx Luca17 3 2,816 07-07-2021 12:46 AM
Last Post: Luca17
  Dual Headset with new WH Products tsukraw 0 1,703 03-19-2021 11:41 PM
Last Post: tsukraw
  T55A Teams Edition + EHS40 & Plantronics W740 craig.itdd 3 6,690 11-14-2020 02:05 AM
Last Post: BFlow
  T46G + Plantronics Voyager auto connect problems kxjake 6 16,568 05-15-2019 10:26 AM
Last Post: Carolyn Denton
  Plantronics Headset problems Waztrix 3 9,996 05-05-2014 03:39 PM
Last Post: Waztrix

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication