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Yealink Forums » IP Phone Series » T5X Series » T55A Won't Provision

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T55A Won't Provision
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jacobbehrnes Offline
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T55A Won't Provision
Upgraded to the latest version from Yealink's support site (https://support.yealink.com/documentFron...entId=281) and since then cannot provision the phone. The device will not receive a code to provision it, and signing in with the user's info send it back to the login screen after showing 'connecting' for a minute or so. I ran into other users that were having similiar issues on the Microsoft Teams support forum. Has anyone else experienced this?
04-16-2021 02:04 AM
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joerg.bruse@jbconcept.de Offline
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RE: T55A Won't Provision
(04-16-2021 02:04 AM)jacobbehrnes Wrote:  Upgraded to the latest version from Yealink's support site (https://support.yealink.com/documentFron...entId=281) and since then cannot provision the phone. The device will not receive a code to provision it, and signing in with the user's info send it back to the login screen after showing 'connecting' for a minute or so. I ran into other users that were having similiar issues on the Microsoft Teams support forum. Has anyone else experienced this?

same problem here, endless loop
05-11-2021 09:36 PM
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jacobbehrnes Offline
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RE: T55A Won't Provision
I found that the problem was with DNS being unreachable. Once it was set manually in the phone it worked. I didn't see any errors that stated this in the phone log.
05-11-2021 09:44 PM
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jeromedrees Offline
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RE: T55A Won't Provision
(04-16-2021 02:04 AM)jacobbehrnes Wrote:  Upgraded to the latest version from Yealink's support site (https://support.yealink.com/documentFron...entId=281) and since then cannot provision the phone. The device will not receive a code to provision it, and signing in with the user's info send it back to the login screen after showing 'connecting' for a minute or so. I ran into other users that were having similiar issues on the Microsoft Teams support forum. Has anyone else experienced this?

Yes, same problem here with the T58A. Sad

Can anyone help?
06-10-2021 08:55 PM
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complex1 Offline
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RE: T55A Won't Provision
(06-10-2021 08:55 PM)jeromedrees Wrote:  
(04-16-2021 02:04 AM)jacobbehrnes Wrote:  Upgraded to the latest version from Yealink's support site (https://support.yealink.com/documentFron...entId=281) and since then cannot provision the phone. The device will not receive a code to provision it, and signing in with the user's info send it back to the login screen after showing 'connecting' for a minute or so. I ran into other users that were having similiar issues on the Microsoft Teams support forum. Has anyone else experienced this?

Yes, same problem here with the T58A. Sad

Can anyone help?

Hi,

After executing a firmware update, reset the device to factory default and try to provisioning the phone again.
Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
06-11-2021 01:20 AM
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