W60B & RT30 Only 4 handsets ring

[Nigel 21]

I have just purchased a W60B and 8x W56H handsets.
I'm trying to extend the range of the handsets and purchased an RT30 repeater.

Having followed the instructions, when the RT30 is working and extending the range only 4 of the handsets ring with an incoming call?

If I go to the settings menu on the phone and turn off repeater mode all the phones work correctly?
I have created a ticket and was told to make sure 8 handsets are enabled in the W60B menu and they are.

[complex1]

(03-21-2021 08:24 PM)Nigel 21 Wrote:  I have just purchased a W60B and 8x W56H handsets.
I'm trying to extend the range of the handsets and purchased an RT30 repeater.

Having followed the instructions, when the RT30 is working and extending the range only 4 of the handsets ring with an incoming call?

If I go to the settings menu on the phone and turn off repeater mode all the phones work correctly?
I have created a ticket and was told to make sure 8 handsets are enabled in the W60B menu and they are.

Hi,

Don't know if this will work...
Please use the PCMA or PCMU codec and try again.

[Nigel 21]

Hi
Can you give me some instructions on how to do this please?

Thanks

[complex1]

(03-22-2021 04:43 AM)Nigel 21 Wrote:  Hi
Can you give me some instructions on how to do this please?

Thanks

Hi,

Please log in to your W60B Base, then go to
Account > Codec > select AccountX
Move the Codecs PCMA and PCMU to the "Enable Codecs" box, using the arrow right button.
Remove all other Codecs from that box.
Press "Confirm" and try if this solved your issue.

[Steffen.Hager]

I still have this problem too.
1 x W60B
8 x W56H
1 x RT 30

5 phones should ring but only 4 are ringing.

I changed the codes and installed the newest firmware on base station and handsets.

Without repeater it is the same problem (powered off).

Do you have another solution for me?