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yealink w53h can't hear caller
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daler86 Offline
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Posts: 8
Joined: Mar 2021
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Post: #11
RE: yealink w53h can't hear caller
(03-15-2021 08:53 PM)complex1 Wrote:  
(03-15-2021 12:35 PM)daler86 Wrote:  
(03-13-2021 04:44 PM)complex1 Wrote:  
(03-13-2021 02:08 PM)daler86 Wrote:  Maybe have some security option in Yealink, because another(Models) SIP phones working good, only Yealink have this problem.

Hi,

No. I do not think there is a security option in W60B.
I use several W60B/W53H sets, on local and remote locations, they all provisioned by a 3CX PBX and have no issues or what ever.

Can we import or enable G.711 A-law µ-law codec to Yealink w60p?

You don't have to import the codecs. The codecs are part of the firmware and they are already in the W60B.
The only thing what you have to do is enable them.
Account > accountX > Codec
G.711 A-law µ-law codec absent
03-16-2021 11:54 AM
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 1,509
Joined: Jan 2014
Reputation: 44
Post: #12
RE: yealink w53h can't hear caller
(03-16-2021 11:54 AM)daler86 Wrote:  
(03-15-2021 08:53 PM)complex1 Wrote:  You don't have to import the codecs. The codecs are part of the firmware and they are already in the W60B.
The only thing what you have to do is enable them.
Account > accountX > Codec
G.711 A-law µ-law codec absent

G.711 A-law and µ-law codecs also called PCMA and PCMU...

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
03-16-2021 05:07 PM
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daler86 Offline
Junior Member
**

Posts: 8
Joined: Mar 2021
Reputation: 0
Post: #13
RE: yealink w53h can't hear caller
(03-16-2021 05:07 PM)complex1 Wrote:  
(03-16-2021 11:54 AM)daler86 Wrote:  
(03-15-2021 08:53 PM)complex1 Wrote:  You don't have to import the codecs. The codecs are part of the firmware and they are already in the W60B.
The only thing what you have to do is enable them.
Account > accountX > Codec
G.711 A-law µ-law codec absent

G.711 A-law and µ-law codecs also called PCMA and PCMU...
I have more than 100 sip-phone working without a problem, also sip application working without problem. I think to missed some config in Yealink
03-16-2021 07:25 PM
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complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,509
Joined: Jan 2014
Reputation: 44
Post: #14
RE: yealink w53h can't hear caller
(03-16-2021 07:25 PM)daler86 Wrote:  
(03-16-2021 05:07 PM)complex1 Wrote:  
(03-16-2021 11:54 AM)daler86 Wrote:  
(03-15-2021 08:53 PM)complex1 Wrote:  You don't have to import the codecs. The codecs are part of the firmware and they are already in the W60B.
The only thing what you have to do is enable them.
Account > accountX > Codec
G.711 A-law µ-law codec absent

G.711 A-law and µ-law codecs also called PCMA and PCMU...
I have more than 100 sip-phone working without a problem, also sip application working without problem. I think to missed some config in Yealink

There is no missing config in Yealink.
If your W60B is running the latest firmware and you have the device reset to factory default, provisioning it from your FreePBX it should work.
You were saying internal calls work, external calls have one way audio. Then I should say the issue must be found in your FreePBX config, not in the W60B.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
03-16-2021 08:46 PM
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daler86 Offline
Junior Member
**

Posts: 8
Joined: Mar 2021
Reputation: 0
Post: #15
RE: yealink w53h can't hear caller
(03-16-2021 08:46 PM)complex1 Wrote:  
(03-16-2021 07:25 PM)daler86 Wrote:  
(03-16-2021 05:07 PM)complex1 Wrote:  
(03-16-2021 11:54 AM)daler86 Wrote:  
(03-15-2021 08:53 PM)complex1 Wrote:  You don't have to import the codecs. The codecs are part of the firmware and they are already in the W60B.
The only thing what you have to do is enable them.
Account > accountX > Codec
G.711 A-law µ-law codec absent

G.711 A-law and µ-law codecs also called PCMA and PCMU...
I have more than 100 sip-phone working without a problem, also sip application working without problem. I think to missed some config in Yealink

There is no missing config in Yealink.
If your W60B is running the latest firmware and you have the device reset to factory default, provisioning it from your FreePBX it should work.
You were saying internal calls work, external calls have one way audio. Then I should say the issue must be found in your FreePBX config, not in the W60B.

I have not to router, my asterisk server direct connection to sip provider
   
03-17-2021 02:30 PM
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complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,509
Joined: Jan 2014
Reputation: 44
Post: #16
RE: yealink w53h can't hear caller
(03-17-2021 02:30 PM)daler86 Wrote:  
(03-16-2021 08:46 PM)complex1 Wrote:  
(03-16-2021 07:25 PM)daler86 Wrote:  
(03-16-2021 05:07 PM)complex1 Wrote:  
(03-16-2021 11:54 AM)daler86 Wrote:  G.711 A-law µ-law codec absent

G.711 A-law and µ-law codecs also called PCMA and PCMU...
I have more than 100 sip-phone working without a problem, also sip application working without problem. I think to missed some config in Yealink

There is no missing config in Yealink.
If your W60B is running the latest firmware and you have the device reset to factory default, provisioning it from your FreePBX it should work.
You were saying internal calls work, external calls have one way audio. Then I should say the issue must be found in your FreePBX config, not in the W60B.

I have not to router, my asterisk server direct connection to sip provider

I'm talking the Yealink to FreePBX, not the FreePBX to SIP provider.
The phones need to download the data (provisioning) from the PBX, not from the SIP provider.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
03-17-2021 08:30 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
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