[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 1 Votes - 5 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Automatic recall of calls on hold T54W
Author Message
n00604443 Offline
Junior Member
**

Posts: 9
Joined: Jun 2016
Reputation: 0
Post: #1
Automatic recall of calls on hold T54W
Greetings,

I have a customer who is requesting an option to recall all on hold calls after x amount of time. We are using an Asterisk based PBX and I have searched the forums and have had no luck.

I can use call parking but this will not keep the customers employees from placing people on hold for an extended period of time, which is what they want to avoid.

The phone model Yealink T54W and firmware 96.84.0.125

I wanted to ask if someone knew of any settings that would force the customers employees to do what they are supposed to.

Regards,
02-19-2021 03:08 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,549
Joined: Jan 2014
Reputation: 48
Post: #2
RE: Automatic recall of calls on hold T54W
(02-19-2021 03:08 AM)n00604443 Wrote:  Greetings,

I have a customer who is requesting an option to recall all on hold calls after x amount of time. We are using an Asterisk based PBX and I have searched the forums and have had no luck.

I can use call parking but this will not keep the customers employees from placing people on hold for an extended period of time, which is what they want to avoid.

The phone model Yealink T54W and firmware 96.84.0.125

I wanted to ask if someone knew of any settings that would force the customers employees to do what they are supposed to.

Regards,

Hi,

As far as I know is this an "advanced/extended" function of the PBX, not of the phone.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
02-19-2021 04:39 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
n00604443 Offline
Junior Member
**

Posts: 9
Joined: Jun 2016
Reputation: 0
Post: #3
RE: Automatic recall of calls on hold T54W
Greetings,

I spoke to the customer but the PBX vendor is saying it is part of the phone on hosted systems. As a temp fix I used:

# Time in seconds before first warning tone when call is on hold
features.play_hold_tone.delay = 3

# Time in seconds at which the IP phone plays the warning tone when call is on hold
features.play_hold_tone.interval = 10

To make it annoying for the employees to keep people on hold but that does not solve the issue if they put the phone down while working. I am looking for a way to force the call to call back in.

Regards,
03-02-2021 09:48 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T54W Phones auto turn on LLDP/CDP after change Pcambas 0 1,615 09-28-2023 01:05 AM
Last Post: Pcambas
  MP56 phones crashing whilst consult/transfer Teams calls mjuliano 1 5,447 09-27-2022 11:26 PM
Last Post: guillaume.novo
  MP50 Transfer Calls? pbregistrations@yourprofitbuilders.com 1 9,557 09-08-2021 02:48 AM
Last Post: microdaft
Question MP50 - Make calls from Outlook? CTekNYC 0 3,957 07-17-2021 12:52 AM
Last Post: CTekNYC
  T54W voicemail button function urthllc 4 19,390 05-06-2020 02:43 PM
Last Post: urthllc
  T46S multiple line - on hold issue sprintership 1 8,572 01-07-2020 05:19 PM
Last Post: Yisroel_MongoTEL
  T46S couple line on hold sprintership 2 11,141 11-22-2019 10:56 PM
Last Post: sprintership
  Automatic message display on T29G yc12843 2 11,555 01-25-2018 08:58 PM
Last Post: yc12843
  T29G Park Calls Pettis 7 23,493 12-30-2016 01:43 AM
Last Post: Jensen_Yealink
  No sound on outgoing calls Ryta 3 14,642 04-08-2016 09:18 AM
Last Post: Karl_Yealink

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication