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Yealink Forums » Dect Phone Series » W60B（Wireless） » W60B base With 56H ( incomming calls, no ringing when charging )

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W60B base With 56H ( incomming calls, no ringing when charging )
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stéphane Offline
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Post: #1
W60B base With 56H ( incomming calls, no ringing when charging )
Hi,

I've got a network with several W60 Bases and lots of handsets.
One handset is giving me some troubles..

If the handset is charging, it does get incomming calls but no ringing...
When the handset is out of the charging dock, it rings when it gets an incomming call.

I've done firmware upgrades & downgrades for both handset and base.
Could this be a config problem ? Or more likely a hardware malfunction ?

I'd rather be sure because he has a local phone book and ( other problem Big Grin )and uploading a CSV seems to be another problem with Yealink...

Any ideas about this one ?
01-07-2021 10:36 PM
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 1,403
Joined: Jan 2014
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Post: #2
RE: W60B base With 56H ( incomming calls, no ringing when charging )
(01-07-2021 10:36 PM)stéphane Wrote:  Hi,

I've got a network with several W60 Bases and lots of handsets.
One handset is giving me some troubles..

If the handset is charging, it does get incomming calls but no ringing...
When the handset is out of the charging dock, it rings when it gets an incomming call.

I've done firmware upgrades & downgrades for both handset and base.
Could this be a config problem ? Or more likely a hardware malfunction ?

I'd rather be sure because he has a local phone book and ( other problem Big Grin )and uploading a CSV seems to be another problem with Yealink...

Any ideas about this one ?

Hi,

If your phone is running firmware x.85.x.x then use next parameter:
custom.handset.silent_charging = 0

Hope this will help.
Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
01-08-2021 04:55 AM
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stéphane Offline
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Posts: 6
Joined: Nov 2017
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Post: #3
RE: W60B base With 56H ( incomming calls, no ringing when charging )
(01-08-2021 04:55 AM)complex1 Wrote:  
(01-07-2021 10:36 PM)stéphane Wrote:  Hi,

I've got a network with several W60 Bases and lots of handsets.
One handset is giving me some troubles..

If the handset is charging, it does get incomming calls but no ringing...
When the handset is out of the charging dock, it rings when it gets an incomming call.

I've done firmware upgrades & downgrades for both handset and base.
Could this be a config problem ? Or more likely a hardware malfunction ?

I'd rather be sure because he has a local phone book and ( other problem Big Grin )and uploading a CSV seems to be another problem with Yealink...

Any ideas about this one ?

Hi,

If your phone is running firmware x.85.x.x then use next parameter:
custom.handset.silent_charging = 0

Hope this will help.


Didn't work Sad

Some1 else got a possible solution ?
01-11-2021 11:40 PM
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therring Offline
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Posts: 2
Joined: Nov 2022
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Post: #4
RE: W60B base With 56H ( incomming calls, no ringing when charging )
Was this ever resolved? I have a W60B doing the same thing.

(01-11-2021 11:40 PM)stéphane Wrote:  
(01-08-2021 04:55 AM)complex1 Wrote:  
(01-07-2021 10:36 PM)stéphane Wrote:  Hi,

I've got a network with several W60 Bases and lots of handsets.
One handset is giving me some troubles..

If the handset is charging, it does get incomming calls but no ringing...
When the handset is out of the charging dock, it rings when it gets an incomming call.

I've done firmware upgrades & downgrades for both handset and base.
Could this be a config problem ? Or more likely a hardware malfunction ?

I'd rather be sure because he has a local phone book and ( other problem Big Grin )and uploading a CSV seems to be another problem with Yealink...

Any ideas about this one ?

Hi,

If your phone is running firmware x.85.x.x then use next parameter:
custom.handset.silent_charging = 0

Hope this will help.


Didn't work Sad

Some1 else got a possible solution ?
12-01-2022 03:15 AM
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