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internal call between two base stations fails
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janus Offline
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Post: #1
internal call between two base stations fails
An office in our building is just out of range of the 1st base station and a connected yealink dect repeater. We have added a 2nd W52P base station in that office connected to the same LAN. Outgoing and incoming calls on the only outside number are working OK. Each handset has same sequence number and same name on both base stations. Internal calls when handsets are connected to the same base are working OK (i.e. not set to 'best base').

Internal calls between a handset connected to Base 1 and a handset connected to base 2 can not be established. The handset shows "calling" for a long time, the 2nd handset does not react / respond. Then the calling handset shows "other handset engaged" (or something similar).

What can we do to make internal calls work in this setup? Is the repeater the problem? (I know that ECO mode should not be active)

Base 1 has FW 25.73.188.9 Base 2 has FW 25.50.020 and all handsets have FW 26.40.115.1

Thanks!
(This post was last modified: 01-07-2021 03:53 AM by janus.)
01-06-2021 11:53 PM
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complex1 Offline
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Posts: 1,162
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Post: #2
RE: internal call between two base stations fails
(01-06-2021 11:53 PM)janus Wrote:  An office in our building is just out of range of the 1st base station and a connected yealink dect repeater. We have added a 2nd W52P base station in that office connected to the same LAN. Outgoing and incoming calls on the only outside number are working OK. Each handset has same sequence number and same name on both base stations. Internal calls when handsets are connected to the same base are working OK (i.e. not set to 'best base').

Internal calls between a handset connected to Base 1 and a handset connected to base 2 can not be established. The handset shows "calling" for a long time, the 2nd handset does not react / respond. Then the calling handset shows "other handset engaged" (or something similar).

What can we do to make internal calls work in this setup? Is the repeater the problem? (I know that ECO mode should not be active)

Base 1 has FW 25.73.188.9 Base 2 has FW 25.50.020 and all handsets have FW 26.40.115.1

Thanks!

Hi,

Before proceeding, my first hunch is to update the firmware of all devices to the same and latest version, then reset all devices to factory default, re-provision and retest. (25.81.0.60 / 26.81.0.50)

Hope this will help.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
01-07-2021 07:20 PM
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