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W80B = Problème qualité audio
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psibeuddami Offline
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Post: #1
W80B = Problème qualité audio
Bonjour,

nous rencontrons un soucis sur une installation de bornes W80B (1 Master + 1NIV1 + 2NIV2 + 1NIV3)
Aléatoirement en cours de journée, les utilisateurs utilisant des DECT rencontrent des problème de qualité audio (bruit de marteau piqueur).
Les Firmwares des bornes et des DECT sont à jour.

Merci de votre aide
(This post was last modified: 01-06-2021 04:21 AM by psibeuddami.)
01-06-2021 04:20 AM
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complex1 Offline
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Post: #2
RE: W80B = Problème qualité audio
(01-06-2021 04:20 AM)psibeuddami Wrote:  Bonjour,

nous rencontrons un soucis sur une installation de bornes W80B (1 Master + 1NIV1 + 2NIV2 + 1NIV3)
Aléatoirement en cours de journée, les utilisateurs utilisant des DECT rencontrent des problème de qualité audio (bruit de marteau piqueur).
Les Firmwares des bornes et des DECT sont à jour.

Merci de votre aide

Hi,

You are saying:
"Randomly during the day, users using DECT's encounter audio quality problems (jackhammer noise)."

Question: Do all users experience the problem at the same time or individually?

Please try a factory reset of the base, re-provisioning it and try again.

Hope this will help.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
(This post was last modified: 01-06-2021 09:37 PM by complex1.)
01-06-2021 09:35 PM
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bitblock Offline
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Post: #3
RE: W80B = Problème qualité audio
I'd also recommend checking firmware. New products seem to get more frequent updates, and sometimes unpublished firmware is linked in the forums here.

I found this link in another post:
https://drive.google.com/file/d/1-12pAau...VaKJh/view
(This post was last modified: 02-18-2021 06:53 AM by bitblock.)
02-18-2021 06:43 AM
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