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Handheld does not receive incoming calls
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dunzi Offline
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Posts: 2
Joined: Dec 2015
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Post: #1
Handheld does not receive incoming calls
Hi all,
I have a weird problem with my handheld.
It does not receive any incoming calls. It just shortly beeps and then I have a missed call on the screen.
Paging from the base station works and a test ring from my ISP router does work as well. Outgoing calls work.
I have resetted both base and handheld and upgraded to latest firmware but nothing helped so far.

DnD is off, Call forwarding is off,

Don't know what else to check.

Best regards
Jan
12-01-2020 09:58 PM
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complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,509
Joined: Jan 2014
Reputation: 43
Post: #2
RE: Handheld does not receive incoming calls
(12-01-2020 09:58 PM)dunzi Wrote:  Hi all,
I have a weird problem with my handheld.
It does not receive any incoming calls. It just shortly beeps and then I have a missed call on the screen.
Paging from the base station works and a test ring from my ISP router does work as well. Outgoing calls work.
I have resetted both base and handheld and upgraded to latest firmware but nothing helped so far.

DnD is off, Call forwarding is off,

Don't know what else to check.

Best regards
Jan

Hi Jan,

Please clarify "resetted both base and handheld"
Do you mean you reset the base to factory default or just reboot it?
Please reset the base to factory default, re-provision it and try again.

Hope this will help.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
12-02-2020 12:23 AM
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dunzi Offline
Junior Member
**

Posts: 2
Joined: Dec 2015
Reputation: 0
Post: #3
RE: Handheld does not receive incoming calls
Hi Frank,
I did a factory reset.
In the meantime I also tried with SIP credentials of my ISP and then incoming calls where received whereas outgoing calls did not work.

Desperately I changed back to the internal IP telephony settings on my ISP router and rebooted everything including router.

Guess what => now it works again....

Lessons learned. Always reboot everything in the process chain.
12-02-2020 10:25 PM
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complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,509
Joined: Jan 2014
Reputation: 43
Post: #4
RE: Handheld does not receive incoming calls
(12-02-2020 10:25 PM)dunzi Wrote:  Hi Frank,
I did a factory reset.
In the meantime I also tried with SIP credentials of my ISP and then incoming calls where received whereas outgoing calls did not work.

Desperately I changed back to the internal IP telephony settings on my ISP router and rebooted everything including router.

Guess what => now it works again....

Lessons learned. Always reboot everything in the process chain.

Hi Jan,

Glad to hear that you were able to get it to work and everything is fine now.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
12-02-2020 10:41 PM
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