[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Compatible RJ12 cable for EHS36
Author Message
bnmand Offline
Junior Member
**

Posts: 12
Joined: Jun 2015
Reputation: 0
Post: #1
Compatible RJ12 cable for EHS36
My RJ12 cable is broken (it still can be connected but easily becomes dislodged).

I bought a 2m 6P6C RJ-12 cable to replace it but the replacement cable doesn't work. The headset won't pickup calls whereas it still will with the old cord.

Am I missing something with required specs or something?
10-27-2020 08:01 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Albert_Yealink Offline
Junior Member
**

Posts: 10
Joined: Aug 2020
Reputation: 0
Post: #2
RE: Compatible RJ12 cable for EHS36
(10-27-2020 08:01 AM)bnmand Wrote:  My RJ12 cable is broken (it still can be connected but easily becomes dislodged).

I bought a 2m 6P6C RJ-12 cable to replace it but the replacement cable doesn't work. The headset won't pickup calls whereas it still will with the old cord.

Am I missing something with required specs or something?

Dear Customer,



This is Albert from Yealink Technical Support Team. Nice to work with you.



From your description, the specs of RJ12 is correct, please check that if the new RJ12 is available and the port of EHS36 is intact.



Best Regards,

Albert
10-28-2020 06:44 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
bnmand Offline
Junior Member
**

Posts: 12
Joined: Jun 2015
Reputation: 0
Post: #3
RE: Compatible RJ12 cable for EHS36
I have swapped back and forth with the old cord multiple times. The old broken cord still works but is easily dislodged as the connector is broken at one end. The new cord that is longer and not broken doesn't work. I was hoping for some clarification to either get the new cord working or point to one that is definitely known to work.
10-29-2020 12:39 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,509
Joined: Jan 2014
Reputation: 44
Post: #4
RE: Compatible RJ12 cable for EHS36
(10-29-2020 12:39 PM)bnmand Wrote:  I have swapped back and forth with the old cord multiple times. The old broken cord still works but is easily dislodged as the connector is broken at one end. The new cord that is longer and not broken doesn't work. I was hoping for some clarification to either get the new cord working or point to one that is definitely known to work.

Hi,

Do the wire colors match in the connectors of the defective and new cable?
Please check if there are no wire twists in the new cable?
In other words: visually and technically check the new cable for differences with the old cable... if possible.
Didn't you accidentally buy a cross cable? (pinout RJ12 - RJ12: 1-6 / 2-5 / 3-4 / 4-3 / 5-2 / 6-1)

Hope this will help.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
(This post was last modified: 10-29-2020 04:31 PM by complex1.)
10-29-2020 04:23 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  EHS36 + DW Pro2 + beep bart@wiggers.com 1 962 09-11-2023 09:11 PM
Last Post: Yisroel_MongoTEL
  WH66 for Teams is not compatible with MS Teams on a mac wilcotroost 0 1,456 02-03-2023 06:18 PM
Last Post: wilcotroost
  T48G + EHS36 + Sennheiser DW Pro - No Ring Tone miclan 1 5,721 08-25-2022 03:04 AM
Last Post: knewgent
  SIP-T29G & EHS36 Need Off-Hook Signal! Rob2001 0 1,896 04-26-2022 09:05 PM
Last Post: Rob2001
  EHS36 dead with T46G SCPCJNR 1 6,556 10-27-2020 08:08 AM
Last Post: bnmand
  Update EHS36 with T41P? SPS 2 7,404 03-24-2020 01:20 PM
Last Post: Yisroel_MongoTEL
  t-29G with EHS36 and Plantronics CS510 davidfudge 1 7,730 12-02-2019 01:41 PM
Last Post: anonymous1711612242218
  T48G, EHS36 and Plantronics CS510 cmedvick 2 8,519 10-23-2019 02:17 PM
Last Post: cmedvick
Question A list of compatible wireless headsets together with the EHS36 or also directly USB? proofy 2 9,779 08-22-2019 06:08 AM
Last Post: Clan_Yealink
  T42S with EHS36 and Jabra920 RadekZ 1 6,356 06-18-2019 01:22 AM
Last Post: Kevin_Yealink

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication