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BLF Light is ON when Unavailable/UNKNOWN
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Celso Annes Offline
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Post: #1
BLF Light is ON when Unavailable/UNKNOWN
Hi,
I have a T21P_E2 (Firmware 52.84.0.10) the BLF Light is ON when Unavailable/UNKNOWN, is it right?
Is the BLF Light should not turn off when Unavailable?

The same occur on VP59.

Code:
finti*CLI> core show hints

    -= Registered Asterisk Dial Plan Hints =-
7065@default        : SIP/7065              State:Unavailable     Presence:not_set         Watchers  0

Code:
finti*CLI> sip show peers
Name/username             Host                                    Dyn Forcerport Comedia    ACL Port     Status      Description                      Realtime
7065/Celso MicroSip       (Unspecified)                            D  Yes        Yes            0        UNKNOWN                                      Cached RT
09-28-2020 04:56 PM
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Daryl_Yealink Offline
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Post: #2
RE: BLF Light is ON when Unavailable/UNKNOWN
Dear Customer,

This is Daryl from Yealink Support Team, nice to work with you.

1.May I know which PBX you are using? Is it Cisco?

2.I need your help to reproduce this issue and offer me diagnostic files (config.bin / pcap / level-6 syslog) for further troubleshooting. Please refer to below FAQ on how to obtain the files:
http://support.yealink.com/faq/faqInfo?id=707

The specific Operations:
(1)log in the web GUI-> Settings->Configuration-> change the local log level to 6-> Confirm-> press Start
(2) Account->Register-> Change Line Active( used to monitor other phones) to ‘disable’-> Confirm-> Change the Line Active to ‘enable’ ->confirm
(3) Change the status of the monitored account to unavailable or Unknown
(4) Settings->Configuration-> press Stop-> Export All Diagnostic Files-> send to me.


Any queries, please feel free to let me know.

Best Regard,
Daryl
09-29-2020 10:40 AM
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Celso Annes Offline
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Posts: 5
Joined: Sep 2020
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Post: #3
RE: BLF Light is ON when Unavailable/UNKNOWN
(09-29-2020 10:40 AM)Daryl_Yealink Wrote:  Dear Customer,

This is Daryl from Yealink Support Team, nice to work with you.

1.May I know which PBX you are using? Is it Cisco?

2.I need your help to reproduce this issue and offer me diagnostic files (config.bin / pcap / level-6 syslog) for further troubleshooting. Please refer to below FAQ on how to obtain the files:
http://support.yealink.com/faq/faqInfo?id=707

The specific Operations:
(1)log in the web GUI-> Settings->Configuration-> change the local log level to 6-> Confirm-> press Start
(2) Account->Register-> Change Line Active( used to monitor other phones) to ‘disable’-> Confirm-> Change the Line Active to ‘enable’ ->confirm
(3) Change the status of the monitored account to unavailable or Unknown
(4) Settings->Configuration-> press Stop-> Export All Diagnostic Files-> send to me.


Any queries, please feel free to let me know.

Best Regard,
Daryl

Hi Daryl,
I am using Asterisk 16 on a Debian 9:

Here is the diagnostic files: allconfig.tgz
09-29-2020 02:20 PM
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Celso Annes Offline
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Posts: 5
Joined: Sep 2020
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Post: #4
RE: BLF Light is ON when Unavailable/UNKNOWN
(09-29-2020 10:40 AM)Daryl_Yealink Wrote:  Dear Customer,

This is Daryl from Yealink Support Team, nice to work with you.

1.May I know which PBX you are using? Is it Cisco?

2.I need your help to reproduce this issue and offer me diagnostic files (config.bin / pcap / level-6 syslog) for further troubleshooting. Please refer to below FAQ on how to obtain the files:
http://support.yealink.com/faq/faqInfo?id=707

The specific Operations:
(1)log in the web GUI-> Settings->Configuration-> change the local log level to 6-> Confirm-> press Start
(2) Account->Register-> Change Line Active( used to monitor other phones) to ‘disable’-> Confirm-> Change the Line Active to ‘enable’ ->confirm
(3) Change the status of the monitored account to unavailable or Unknown
(4) Settings->Configuration-> press Stop-> Export All Diagnostic Files-> send to me.


Any queries, please feel free to let me know.

Best Regard,
Daryl

Hi, Did you find something?
10-09-2020 06:03 PM
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Daryl_Yealink Offline
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Post: #5
RE: BLF Light is ON when Unavailable/UNKNOWN
Dear Customer,

Since Yealink have left for the days for celebrating our National Day Holiday and Mid-Autumn Festival and I have no access to voicemail or email from Oct.1st to Oct.8th. Thanks for your patience.

I try to download the diagnostic file, but it shows "ERR_CONNECTION_TIMED_OUT",so could you please send it to my email "daryl@yealink.com"?

I will analyze it and feedback to you after I receive it.
 
Best Regards,
Daryl
10-14-2020 11:58 AM
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GNIL Offline
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Posts: 4
Joined: Jan 2018
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Post: #6
RE: BLF Light is ON when Unavailable/UNKNOWN
Hi Celso

This is an issue that has been going on for years, but no one at Yealink seems to think it is a problem.
They won't commit to saying it is an issue or why they cannot fix it.
You have more chance (fill in whatever you want) than getting a sensible answer that doesn't involve uploading endless logs to no avail.

Regards
10-24-2020 11:32 PM
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Celso Annes Offline
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Posts: 5
Joined: Sep 2020
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Post: #7
RE: BLF Light is ON when Unavailable/UNKNOWN
Too bad, because the phone is very good.

I hope they change their mind and understand that the representation of the "terminated" status is different from the way they signal today that is like the extension is online.
10-25-2020 01:08 AM
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Celso Annes Offline
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Posts: 5
Joined: Sep 2020
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Post: #8
RE: BLF Light is ON when Unavailable/UNKNOWN
(11-22-2020 11:32 PM)Samuelz Wrote:  BLF symptoms are similar to mine.
It's okay, but I let my neighbor fix it.
I don't know how he fixed it.
Will try asking
[Image: games-aw.png]

Please, ask if he can explain to us here.
Thanks
11-23-2020 06:46 PM
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