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Yealink Forums » IP Phone Series » General topics v » Dialing and what appears on the screen

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Dialing and what appears on the screen
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ajadams@centrictel.com Offline
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Dialing and what appears on the screen
I have a customer who is very curious to know why when they dial an extension number or a phone number why there are so many other users or numbers that populate the display that seen to have nothing to do with the user or phone number they are dialing. Phones are T54W.
09-22-2020 07:19 PM
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complex1 Offline
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RE: Dialing and what appears on the screen
(09-22-2020 07:19 PM)ajadams@centrictel.com Wrote:  I have a customer who is very curious to know why when they dial an extension number or a phone number why there are so many other users or numbers that populate the display that seen to have nothing to do with the user or phone number they are dialing. Phones are T54W.

Hi,

I guess this is a mix of numbers from the Phonebook and Call History.
Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
09-23-2020 09:27 AM
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Albert_Yealink Offline
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RE: Dialing and what appears on the screen
(09-22-2020 07:19 PM)ajadams@centrictel.com Wrote:  I have a customer who is very curious to know why when they dial an extension number or a phone number why there are so many other users or numbers that populate the display that seen to have nothing to do with the user or phone number they are dialing. Phones are T54W.

Hi ajadams,

This is Albert from Yealink Technical Support Team. Nice to work with you.

For your description, this is the phone input number automatically match the contact function.
May I know which directory do you use? Local directory? Remote Phonebook? LDAP or Google Directory?

Best Regards,
Albert
09-23-2020 01:25 PM
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ajadams@centrictel.com Offline
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RE: Dialing and what appears on the screen
So the phone is pulling data from both the directory and call history? Does it also match alpha and numerically?
09-23-2020 02:05 PM
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complex1 Offline
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RE: Dialing and what appears on the screen
(09-23-2020 02:05 PM)ajadams@centrictel.com Wrote:  So the phone is pulling data from both the directory and call history? Does it also match alpha and numerically?

Yes.
E.g. If you enter the first characters of a name (person or company) and if the name is in the phonebook, and have one or more phonenumbers, then all numbers belonging to this name are displayed.
Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
09-23-2020 02:49 PM
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Albert_Yealink Offline
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RE: Dialing and what appears on the screen
(09-23-2020 02:05 PM)ajadams@centrictel.com Wrote:  So the phone is pulling data from both the directory and call history? Does it also match alpha and numerically?

Hi Ajadams,

Yes, you are right.

Best Regards,
Albert
09-24-2020 12:53 AM
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