Conference Bridge Issue with #

[TampaVoip]

When trying to connect to a Conference Bridge via a T57W, after initially dialing the conference bridge number, you are asked to enter the Conference Bridge Number followed by # (pound). When you press #, it says, "Transferring".

I have gone to Features - General Information - "Key As Send" and Disabled it.

It still wants to transfer the call. How can I just sed the DTMF for "#"?

[complex1]

(09-14-2020 11:49 PM)TampaVoip Wrote:  When trying to connect to a Conference Bridge via a T57W, after initially dialing the conference bridge number, you are asked to enter the Conference Bridge Number followed by # (pound). When you press #, it says, "Transferring".

I have gone to Features - General Information - "Key As Send" and Disabled it.

It still wants to transfer the call. How can I just sed the DTMF for "#"?

Hi,

I have just checked your settings in my T57W and when I press the number 1234#, the PBX or provider receives the number 1234#, so with "#" in the number.
I think the problem should be checked with your provider or in the PBX.

Possible solution:
Reset the phone to factory default and try again.

Hope this will help.

[TampaVoip]

Thanks for the reply. I figured out it was not the phone but the Bicom PBX. By default the PBX does not allow outgoing call transfers. When you place a "T" in the outgoing call transfer box it will think it is a transfer when you press "#". I am unable to figure out how to allow both as "#" is a generic code for transfer on Asterisk TBOMK.

[complex1]

(09-15-2020 02:46 PM)TampaVoip Wrote:  Thanks for the reply. I figured out it was not the phone but the Bicom PBX. By default the PBX does not allow outgoing call transfers. When you place a "T" in the outgoing call transfer box it will think it is a transfer when you press "#". I am unable to figure out how to allow both as "#" is a generic code for transfer on Asterisk TBOMK.

Hi,

Sorry, I am not familiar with the PBX's you use. Unfortunately I can't help you.