[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Phone features not working
Author Message
KenleyHickman Offline
Junior Member
**

Posts: 6
Joined: Sep 2020
Reputation: 0
Post: #1
Phone features not working
I can set DND on my phone, but when I call it, it rings normally. Also, call foward is not working and doing the same thing. Any suggestions of what to check?
09-11-2020 04:18 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,503
Joined: Jan 2014
Reputation: 43
Post: #2
RE: Phone features not working
(09-11-2020 04:18 PM)KenleyHickman Wrote:  I can set DND on my phone, but when I call it, it rings normally. Also, call foward is not working and doing the same thing. Any suggestions of what to check?

Hi,

Please try next:
DND: Features > Forward & DND > DND > DND status: ON
The phone won't ring anymore.

Call Forward: Features > Forward & DND > Always Forward: ON and set Target: Destination number
The phone will forward an incoming call to the destination number.

Hope this will help.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
09-11-2020 05:22 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
KenleyHickman Offline
Junior Member
**

Posts: 6
Joined: Sep 2020
Reputation: 0
Post: #3
RE: Phone features not working
Thank you.

I tried that. Phone even shows "DND mode enabled" when I turn on DND but calls still go to the phone.

And, call forward shows "calls will be forwarded" but calls still go to the phone instead of forwarding.

Any other suggestions?
09-11-2020 07:27 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,503
Joined: Jan 2014
Reputation: 43
Post: #4
RE: Phone features not working
(09-11-2020 07:27 PM)KenleyHickman Wrote:  Thank you.

I tried that. Phone even shows "DND mode enabled" when I turn on DND but calls still go to the phone.

And, call forward shows "calls will be forwarded" but calls still go to the phone instead of forwarding.

Any other suggestions?

Hi,

Please try this one:
Features > General Information > Return Code When DND: "486 (Busy Here)"

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
09-11-2020 08:28 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
KenleyHickman Offline
Junior Member
**

Posts: 6
Joined: Sep 2020
Reputation: 0
Post: #5
RE: Phone features not working
(09-11-2020 08:28 PM)complex1 Wrote:  
(09-11-2020 07:27 PM)KenleyHickman Wrote:  Thank you.

I tried that. Phone even shows "DND mode enabled" when I turn on DND but calls still go to the phone.

And, call forward shows "calls will be forwarded" but calls still go to the phone instead of forwarding.

Any other suggestions?

Hi,

Please try this one:
Features > General Information > Return Code When DND: "486 (Busy Here)"

I don't have "general information" under the features tab. Under the features I have "call forward, call waiting, auto answer, DSS, DND, intercom, diagnostics, others.


I'm using a T46S Phone.
09-11-2020 08:52 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,503
Joined: Jan 2014
Reputation: 43
Post: #6
RE: Phone features not working
(09-11-2020 08:52 PM)KenleyHickman Wrote:  
(09-11-2020 08:28 PM)complex1 Wrote:  
(09-11-2020 07:27 PM)KenleyHickman Wrote:  Thank you.

I tried that. Phone even shows "DND mode enabled" when I turn on DND but calls still go to the phone.

And, call forward shows "calls will be forwarded" but calls still go to the phone instead of forwarding.

Any other suggestions?

Hi,

Please try this one:
Features > General Information > Return Code When DND: "486 (Busy Here)"

I don't have "general information" under the features tab. Under the features I have "call forward, call waiting, auto answer, DSS, DND, intercom, diagnostics, others.


I'm using a T46S Phone.

Is your phone running on the latest firmware 66.85.0.5 ?
If not, please upgrade and do not forget after the upgrade is finished to reset the phone to factory default.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
09-12-2020 11:42 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
KenleyHickman Offline
Junior Member
**

Posts: 6
Joined: Sep 2020
Reputation: 0
Post: #7
RE: Phone features not working
(09-12-2020 11:42 AM)complex1 Wrote:  
(09-11-2020 08:52 PM)KenleyHickman Wrote:  
(09-11-2020 08:28 PM)complex1 Wrote:  
(09-11-2020 07:27 PM)KenleyHickman Wrote:  Thank you.

I tried that. Phone even shows "DND mode enabled" when I turn on DND but calls still go to the phone.

And, call forward shows "calls will be forwarded" but calls still go to the phone instead of forwarding.

Any other suggestions?

Hi,

Please try this one:
Features > General Information > Return Code When DND: "486 (Busy Here)"

I don't have "general information" under the features tab. Under the features I have "call forward, call waiting, auto answer, DSS, DND, intercom, diagnostics, others.


I'm using a T46S Phone.

Is your phone running on the latest firmware 66.85.0.5 ?
If not, please upgrade and do not forget after the upgrade is finished to reset the phone to factory default.

I upgraded to 66.85.0.36 last week. Now I should upgrade to 66.85.0.5 and try everything again?
09-14-2020 01:07 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,503
Joined: Jan 2014
Reputation: 43
Post: #8
RE: Phone features not working
(09-14-2020 01:07 PM)KenleyHickman Wrote:  
(09-12-2020 11:42 AM)complex1 Wrote:  Is your phone running on the latest firmware 66.85.0.5 ?
If not, please upgrade and do not forget after the upgrade is finished to reset the phone to factory default.

I upgraded to 66.85.0.36 last week. Now I should upgrade to 66.85.0.5 and try everything again?

66.85.0.36????
Are you using special firmware provided directly by Yealink support ????

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
09-14-2020 02:28 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
KenleyHickman Offline
Junior Member
**

Posts: 6
Joined: Sep 2020
Reputation: 0
Post: #9
RE: Phone features not working
(09-14-2020 02:28 PM)complex1 Wrote:  
(09-14-2020 01:07 PM)KenleyHickman Wrote:  
(09-12-2020 11:42 AM)complex1 Wrote:  Is your phone running on the latest firmware 66.85.0.5 ?
If not, please upgrade and do not forget after the upgrade is finished to reset the phone to factory default.

I upgraded to 66.85.0.36 last week. Now I should upgrade to 66.85.0.5 and try everything again?

66.85.0.36????
Are you using special firmware provided directly by Yealink support ????

It's not built specifically for me. Last week I had an issue and they gave me that software load to use. They didn't even say anything about going to 66.85.0.5.
(This post was last modified: 09-14-2020 02:46 PM by KenleyHickman.)
09-14-2020 02:45 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,503
Joined: Jan 2014
Reputation: 43
Post: #10
RE: Phone features not working
(09-14-2020 02:45 PM)KenleyHickman Wrote:  
(09-14-2020 02:28 PM)complex1 Wrote:  
(09-14-2020 01:07 PM)KenleyHickman Wrote:  
(09-12-2020 11:42 AM)complex1 Wrote:  Is your phone running on the latest firmware 66.85.0.5 ?
If not, please upgrade and do not forget after the upgrade is finished to reset the phone to factory default.

I upgraded to 66.85.0.36 last week. Now I should upgrade to 66.85.0.5 and try everything again?

66.85.0.36????
Are you using special firmware provided directly by Yealink support ????

It's not built specifically for me. Last week I had an issue and they gave me that software load to use. They didn't even say anything about going to 66.85.0.5.

I guess you have to ask Yealink if this firmware (.36) can break the DND functionality.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
09-14-2020 03:38 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T46S Phone doesn't ring - straight to VM - Need it to ring cobregon 0 162 03-07-2024 03:52 AM
Last Post: cobregon
  T48U BLF Park Call not working timotel 0 783 09-20-2023 07:20 AM
Last Post: timotel
  T46s Veriizon as LAN only phone? Desertfabworks 0 677 08-21-2023 11:31 PM
Last Post: Desertfabworks
  Directory - Remote Phone Book XML Format Cloud9phone 4 17,731 07-28-2023 02:35 AM
Last Post: digiaustin
  Utility to sync outlook contacts with T4x phone tsukraw 4 19,559 07-08-2023 08:16 AM
Last Post: ziksk8
  Speed Dial to a specific phone? prestigefac 0 1,083 02-06-2023 12:11 AM
Last Post: prestigefac
  Does T4XU supports DD Phone Feature? kevinschlemmer 0 1,281 12-06-2022 10:48 PM
Last Post: kevinschlemmer
  T48 - DTMF not working when DSS keys are selected Freek Mooij 4 10,936 11-07-2022 12:53 AM
Last Post: rromano
  Yealink T42G Phone stuck at Welcome LFC 12 30,099 08-08-2022 04:16 PM
Last Post: markvdheijden
  How to show caller Phone Number when call is forwarded gijoe 0 1,997 05-31-2022 07:40 PM
Last Post: gijoe

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication