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Phone features not working
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KenleyHickman Offline
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Post: #1
Phone features not working
I can set DND on my phone, but when I call it, it rings normally. Also, call foward is not working and doing the same thing. Any suggestions of what to check?
09-11-2020 04:18 PM
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complex1 Offline
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Post: #2
RE: Phone features not working
(09-11-2020 04:18 PM)KenleyHickman Wrote:  I can set DND on my phone, but when I call it, it rings normally. Also, call foward is not working and doing the same thing. Any suggestions of what to check?

Hi,

Please try next:
DND: Features > Forward & DND > DND > DND status: ON
The phone won't ring anymore.

Call Forward: Features > Forward & DND > Always Forward: ON and set Target: Destination number
The phone will forward an incoming call to the destination number.

Hope this will help.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
09-11-2020 05:22 PM
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KenleyHickman Offline
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Post: #3
RE: Phone features not working
Thank you.

I tried that. Phone even shows "DND mode enabled" when I turn on DND but calls still go to the phone.

And, call forward shows "calls will be forwarded" but calls still go to the phone instead of forwarding.

Any other suggestions?
09-11-2020 07:27 PM
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complex1 Offline
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Post: #4
RE: Phone features not working
(09-11-2020 07:27 PM)KenleyHickman Wrote:  Thank you.

I tried that. Phone even shows "DND mode enabled" when I turn on DND but calls still go to the phone.

And, call forward shows "calls will be forwarded" but calls still go to the phone instead of forwarding.

Any other suggestions?

Hi,

Please try this one:
Features > General Information > Return Code When DND: "486 (Busy Here)"

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
09-11-2020 08:28 PM
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KenleyHickman Offline
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Post: #5
RE: Phone features not working
(09-11-2020 08:28 PM)complex1 Wrote:  
(09-11-2020 07:27 PM)KenleyHickman Wrote:  Thank you.

I tried that. Phone even shows "DND mode enabled" when I turn on DND but calls still go to the phone.

And, call forward shows "calls will be forwarded" but calls still go to the phone instead of forwarding.

Any other suggestions?

Hi,

Please try this one:
Features > General Information > Return Code When DND: "486 (Busy Here)"

I don't have "general information" under the features tab. Under the features I have "call forward, call waiting, auto answer, DSS, DND, intercom, diagnostics, others.


I'm using a T46S Phone.
09-11-2020 08:52 PM
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complex1 Offline
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Post: #6
RE: Phone features not working
(09-11-2020 08:52 PM)KenleyHickman Wrote:  
(09-11-2020 08:28 PM)complex1 Wrote:  
(09-11-2020 07:27 PM)KenleyHickman Wrote:  Thank you.

I tried that. Phone even shows "DND mode enabled" when I turn on DND but calls still go to the phone.

And, call forward shows "calls will be forwarded" but calls still go to the phone instead of forwarding.

Any other suggestions?

Hi,

Please try this one:
Features > General Information > Return Code When DND: "486 (Busy Here)"

I don't have "general information" under the features tab. Under the features I have "call forward, call waiting, auto answer, DSS, DND, intercom, diagnostics, others.


I'm using a T46S Phone.

Is your phone running on the latest firmware 66.85.0.5 ?
If not, please upgrade and do not forget after the upgrade is finished to reset the phone to factory default.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
09-12-2020 11:42 AM
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KenleyHickman Offline
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Posts: 6
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Post: #7
RE: Phone features not working
(09-12-2020 11:42 AM)complex1 Wrote:  
(09-11-2020 08:52 PM)KenleyHickman Wrote:  
(09-11-2020 08:28 PM)complex1 Wrote:  
(09-11-2020 07:27 PM)KenleyHickman Wrote:  Thank you.

I tried that. Phone even shows "DND mode enabled" when I turn on DND but calls still go to the phone.

And, call forward shows "calls will be forwarded" but calls still go to the phone instead of forwarding.

Any other suggestions?

Hi,

Please try this one:
Features > General Information > Return Code When DND: "486 (Busy Here)"

I don't have "general information" under the features tab. Under the features I have "call forward, call waiting, auto answer, DSS, DND, intercom, diagnostics, others.


I'm using a T46S Phone.

Is your phone running on the latest firmware 66.85.0.5 ?
If not, please upgrade and do not forget after the upgrade is finished to reset the phone to factory default.

I upgraded to 66.85.0.36 last week. Now I should upgrade to 66.85.0.5 and try everything again?
09-14-2020 01:07 PM
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complex1 Offline
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Posts: 1,258
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Post: #8
RE: Phone features not working
(09-14-2020 01:07 PM)KenleyHickman Wrote:  
(09-12-2020 11:42 AM)complex1 Wrote:  Is your phone running on the latest firmware 66.85.0.5 ?
If not, please upgrade and do not forget after the upgrade is finished to reset the phone to factory default.

I upgraded to 66.85.0.36 last week. Now I should upgrade to 66.85.0.5 and try everything again?

66.85.0.36????
Are you using special firmware provided directly by Yealink support ????

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
09-14-2020 02:28 PM
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KenleyHickman Offline
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Posts: 6
Joined: Sep 2020
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Post: #9
RE: Phone features not working
(09-14-2020 02:28 PM)complex1 Wrote:  
(09-14-2020 01:07 PM)KenleyHickman Wrote:  
(09-12-2020 11:42 AM)complex1 Wrote:  Is your phone running on the latest firmware 66.85.0.5 ?
If not, please upgrade and do not forget after the upgrade is finished to reset the phone to factory default.

I upgraded to 66.85.0.36 last week. Now I should upgrade to 66.85.0.5 and try everything again?

66.85.0.36????
Are you using special firmware provided directly by Yealink support ????

It's not built specifically for me. Last week I had an issue and they gave me that software load to use. They didn't even say anything about going to 66.85.0.5.
(This post was last modified: 09-14-2020 02:46 PM by KenleyHickman.)
09-14-2020 02:45 PM
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complex1 Offline
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Posts: 1,258
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Post: #10
RE: Phone features not working
(09-14-2020 02:45 PM)KenleyHickman Wrote:  
(09-14-2020 02:28 PM)complex1 Wrote:  
(09-14-2020 01:07 PM)KenleyHickman Wrote:  
(09-12-2020 11:42 AM)complex1 Wrote:  Is your phone running on the latest firmware 66.85.0.5 ?
If not, please upgrade and do not forget after the upgrade is finished to reset the phone to factory default.

I upgraded to 66.85.0.36 last week. Now I should upgrade to 66.85.0.5 and try everything again?

66.85.0.36????
Are you using special firmware provided directly by Yealink support ????

It's not built specifically for me. Last week I had an issue and they gave me that software load to use. They didn't even say anything about going to 66.85.0.5.

I guess you have to ask Yealink if this firmware (.36) can break the DND functionality.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
09-14-2020 03:38 PM
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