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Phone Book not showing name
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Dominik333 Offline
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Posts: 7
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Post: #1
Phone Book not showing name
Hi,

I Imported now a bunch of contacts, not ideal but ok. I can dial them from the book but when I check the called list or when a call is coming in it doesn't show me the name.

So what is wrong?
Number format is +49123456789

thx
Dom
(This post was last modified: 08-31-2020 03:36 PM by Dominik333.)
08-31-2020 03:29 PM
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 1,026
Joined: Jan 2014
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Post: #2
RE: Phone Book not showing name
(08-31-2020 03:29 PM)Dominik333 Wrote:  Hi,

I Imported now a bunch of contacts, not ideal but ok. I can dial them from the book but when I check the called list or when a call is coming in it doesn't show me the name.

So what is wrong?
Number format is +49123456789

thx
Dom

Hi Dom,

Please check if "Call Information Display Method" is set to "Name+Number"
This can be found here: Settings > Call Display

Take note: The number in the Phonebook must be exactly the same as the number you received.
If the number in your phonebook is +49123456789 and the number you received is 0049123456789 or 49123456789 then there is no match.

BTW: have you solved the issue in your other thread?

Kind regards,
Frank.

Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
08-31-2020 06:02 PM
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Dominik333 Offline
Junior Member
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Posts: 7
Joined: Nov 2019
Reputation: 0
Post: #3
RE: Phone Book not showing name
(08-31-2020 06:02 PM)complex1 Wrote:  
(08-31-2020 03:29 PM)Dominik333 Wrote:  Hi,

I Imported now a bunch of contacts, not ideal but ok. I can dial them from the book but when I check the called list or when a call is coming in it doesn't show me the name.

So what is wrong?
Number format is +49123456789

thx
Dom

Hi Dom,

Please check if "Call Information Display Method" is set to "Name+Number"
This can be found here: Settings > Call Display

Take note: The number in the Phonebook must be exactly the same as the number you received.
If the number in your phonebook is +49123456789 and the number you received is 0049123456789 or 49123456789 then there is no match.

BTW: have you solved the issue in your other thread?
Hi,
this was switched on, so can't be the problem.

I don'T understand why an iPhone, or software phone Amego or Daylite, can handle +49 or 0049, this should be standard.

The other problem I didn't really solve, I bought a program which can create proper csv filles from contacts. Copying them into numbers added something like Ä≠ or Ä: infant the number. Only detected this by opening the csv file in word.

thx anyway.
BR Dominik
09-01-2020 10:53 AM
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