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T58 Audio Issues Via WiFi
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stratos Offline
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Post: #1
T58 Audio Issues Via WiFi
Here in my home office I have a Yealink T58A & a T48S connected via WiFi. The audio quality on T58A calls is poor. But calls on the T48S are great. Both phones are in the same room and equal distance from the WiFi router.

I have reset the T58A and the WiFi router but still no improvement on calls. Any insight would be much appreciated.
06-26-2020 01:02 PM
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complex1 Offline
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Post: #2
RE: T58 Audio Issues Via WiFi
(06-26-2020 01:02 PM)stratos Wrote:  Here in my home office I have a Yealink T58A & a T48S connected via WiFi. The audio quality on T58A calls is poor. But calls on the T48S are great. Both phones are in the same room and equal distance from the WiFi router.

I have reset the T58A and the WiFi router but still no improvement on calls. Any insight would be much appreciated.

Hi,

Please make sure the codec order in your T58A is the same as in the T48S.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
06-26-2020 02:15 PM
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stratos Offline
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RE: T58 Audio Issues Via WiFi
Hi,

Thanks for the suggestion.

That has been done and still having poor audio quality.
06-26-2020 08:00 PM
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complex1 Offline
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Post: #4
RE: T58 Audio Issues Via WiFi
(06-26-2020 08:00 PM)stratos Wrote:  Hi,

Thanks for the suggestion.

That has been done and still having poor audio quality.

Okay, what is the actual codec priority and which codecs in priority are supported by your provider?
Is the T58A new out of the box?
Is it running the latest firmware?
Did you reset the device to factory default?

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
06-26-2020 08:45 PM
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Logan39 Offline
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Post: #5
RE: T58 Audio Issues Via WiFi
(06-26-2020 01:02 PM)stratos Wrote:  Here in my home office I have a Yealink T58A & a T48S connected via WiFi. The audio quality on T58A calls is poor. But calls on the T48S are great. Both quickpayportal phones are in the same room and equal distance from the WiFi router.

I have reset the T58A and the WiFi router but still no improvement on calls. Any insight would be much appreciated.

I have the same issue. I tried contacting the support, got no answer.
(This post was last modified: 08-09-2020 06:21 AM by Logan39.)
08-07-2020 03:28 AM
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