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Yealink Forums » IP Phone Series » T4x Series » T46S ring headset and speaker

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T46S ring headset and speaker
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michele-scapini Offline
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Post: #1
T46S ring headset and speaker
In Version 66.85.0.5 (3cx pbx) when I configure the ringtone both in speaker and in headset it is heard only in the speaker. If I set the ringtone only in the headset it works.
The headset is a jabra Evolve 65 with the jabra link, but I also tried with a plantronics c3210
06-04-2020 12:00 PM
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complex1 Offline
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Post: #2
RE: T46S ring headset and speaker
(06-04-2020 12:00 PM)michele-scapini Wrote:  In Version 66.85.0.5 (3cx pbx) when I configure the ringtone both in speaker and in headset it is heard only in the speaker. If I set the ringtone only in the headset it works.
The headset is a jabra Evolve 65 with the jabra link, but I also tried with a plantronics c3210

Hi,

I have read this in the admin guide and assuming you have set it accordingly?
"If the ringer device is set to Headset or Headset&Speaker, the headset (either a wired headset, Bluetooth headset or USB headset) should be connected to the IP phone and the headset mode also should be activated in advance."
Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
06-04-2020 01:48 PM
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michele-scapini Offline
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Post: #3
RE: T46S ring headset and speaker
(06-04-2020 01:48 PM)complex1 Wrote:  
(06-04-2020 12:00 PM)michele-scapini Wrote:  In Version 66.85.0.5 (3cx pbx) when I configure the ringtone both in speaker and in headset it is heard only in the speaker. If I set the ringtone only in the headset it works.
The headset is a jabra Evolve 65 with the jabra link, but I also tried with a plantronics c3210

Hi,

I have read this in the admin guide and assuming you have set it accordingly?
"If the ringer device is set to Headset or Headset&Speaker, the headset (either a wired headset, Bluetooth headset or USB headset) should be connected to the IP phone and the headset mode also should be activated in advance."

yes of course, if i set ring only in headset it works
06-04-2020 02:01 PM
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 1,541
Joined: Jan 2014
Reputation: 48
Post: #4
RE: T46S ring headset and speaker
(06-04-2020 02:01 PM)michele-scapini Wrote:  
(06-04-2020 01:48 PM)complex1 Wrote:  
(06-04-2020 12:00 PM)michele-scapini Wrote:  In Version 66.85.0.5 (3cx pbx) when I configure the ringtone both in speaker and in headset it is heard only in the speaker. If I set the ringtone only in the headset it works.
The headset is a jabra Evolve 65 with the jabra link, but I also tried with a plantronics c3210

Hi,

I have read this in the admin guide and assuming you have set it accordingly?
"If the ringer device is set to Headset or Headset&Speaker, the headset (either a wired headset, Bluetooth headset or USB headset) should be connected to the IP phone and the headset mode also should be activated in advance."

yes of course, if i set ring only in headset it works

Hi,

Please reset the phone to factory default, re-provisiong and try again.
Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
06-04-2020 02:59 PM
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michele-scapini Offline
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Posts: 3
Joined: Jun 2020
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Post: #5
RE: T46S ring headset and speaker
(06-04-2020 02:59 PM)complex1 Wrote:  
(06-04-2020 02:01 PM)michele-scapini Wrote:  
(06-04-2020 01:48 PM)complex1 Wrote:  
(06-04-2020 12:00 PM)michele-scapini Wrote:  In Version 66.85.0.5 (3cx pbx) when I configure the ringtone both in speaker and in headset it is heard only in the speaker. If I set the ringtone only in the headset it works.
The headset is a jabra Evolve 65 with the jabra link, but I also tried with a plantronics c3210

Hi,

I have read this in the admin guide and assuming you have set it accordingly?
"If the ringer device is set to Headset or Headset&Speaker, the headset (either a wired headset, Bluetooth headset or USB headset) should be connected to the IP phone and the headset mode also should be activated in advance."

yes of course, if i set ring only in headset it works

Hi,

Please reset the phone to factory default, re-provisiong and try again.

i have this problem with 4 phones (all T46S) in 2 customers and with 2 model of headset (the plantronics and jabra)
06-04-2020 04:02 PM
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