[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
IP Phone sometimes does not receive calls from my own mobile phone.
Author Message
willywonka Offline
Junior Member
**

Posts: 3
Joined: May 2020
Reputation: 0
Post: #1
IP Phone sometimes does not receive calls from my own mobile phone.
I own the IP Phone W60P W56H W60B.Only one handset and one sip.I use it as a private phone.It receives incoming calls without a problem however, it is a hit and miss affair when I am out and want to phone the handset with my mobile phone.The mobile phone rings the home number but the Yealink phone is dead.No ring tone ,nothing at all, not even a missed call message.I can call my mobile phone with the Yealink phone without problem.It has received calls from other mobile phones and landlines without problem.I have noticed if I switch off the base and turn it back on the handset will ring when I place a call from my mobile phone.There have been times when I've tested the handset by placing a number of mobile phone calls to it, spaced a few minutes apart.The handset manages to receive 3 or 4 calls and then say, on the 5 attempt, the handset will not ring.I don't understand the intermittent nature of the phone being able to receive a call from my mobile in one moment and then, unable to do so in the next?
Any help would be be appreciated.The phone is critical because I'm a carer for my elderly mother.
(This post was last modified: 05-25-2020 10:14 AM by willywonka.)
05-25-2020 03:15 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,030
Joined: Jan 2014
Reputation: 28
Post: #2
RE: IP Phone sometimes does not receive calls from my own mobile phone.
(05-25-2020 03:15 AM)willywonka Wrote:  I own the IP Phone W60P W56H W60B.Only one handset and one sip.I use it as a private phone.It receives incoming calls without a problem however, it is a hit and miss affair when I am out and want to phone the handset with my mobile phone.The mobile phone rings the home number but the Yealink phone is dead.No ring tone ,nothing at all, not even a missed call message.I can call my mobile phone with the Yealink phone without problem.It has received calls from other mobile phones and landlines without problem.I have noticed if I switch off the base and turn it back on the handset will ring when I place a call from my mobile phone.There have been times when I've tested the handset by placing a number of mobile phone calls to it, spaced a few minutes apart.The handset manages to receive 3 or 4 calls and then say, on the 5 attempt, the handset will not ring.I don't understand the intermittent nature of the phone being able to receive a call from my mobile in one moment and then, unable to do so in the next?
Any help would be be appreciated.The phone is critical because I'm a carer for my elderly mother.

Hi,

This is because the router closes its ports over time to exclude unauthorized requests.
Ports can be kept open by, for example, using a STUN server.
The settings for using a STUN server can be found in the base station.
(Network> NAT> STUN)

Hope this will help.

Kind regards,
Frank.

Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
05-25-2020 11:25 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
willywonka Offline
Junior Member
**

Posts: 3
Joined: May 2020
Reputation: 0
Post: #3
RE: IP Phone sometimes does not receive calls from my own mobile phone.
(05-25-2020 11:25 AM)complex1 Wrote:  
(05-25-2020 03:15 AM)willywonka Wrote:  I own the IP Phone W60P W56H W60B.Only one handset and one sip.I use it as a private phone.It receives incoming calls without a problem however, it is a hit and miss affair when I am out and want to phone the handset with my mobile phone.The mobile phone rings the home number but the Yealink phone is dead.No ring tone ,nothing at all, not even a missed call message.I can call my mobile phone with the Yealink phone without problem.It has received calls from other mobile phones and landlines without problem.I have noticed if I switch off the base and turn it back on the handset will ring when I place a call from my mobile phone.There have been times when I've tested the handset by placing a number of mobile phone calls to it, spaced a few minutes apart.The handset manages to receive 3 or 4 calls and then say, on the 5 attempt, the handset will not ring.I don't understand the intermittent nature of the phone being able to receive a call from my mobile in one moment and then, unable to do so in the next?
Any help would be be appreciated.The phone is critical because I'm a carer for my elderly mother.

Hi,

This is because the router closes its ports over time to exclude unauthorized requests.
Ports can be kept open by, for example, using a STUN server.
The settings for using a STUN server can be found in the base station.
(Network> NAT> STUN)

Hope this will help.

Hi,

Thanks, your suggestion initially seemed to have worked. I tested by making calls(7 times)throughout the day to the Yealink phone using my mobile, the 7th call was not received.Sad
I'm not technically savvy, so I may have to try another phone brand that may be easier to set up?It is disappointing that I can make and receive calls with the Yealink phone and yet, I can call it 10X and on the eleventh time, it may not receive the call.My fear is that it could do the same to other callers.
05-26-2020 10:42 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,030
Joined: Jan 2014
Reputation: 28
Post: #4
RE: IP Phone sometimes does not receive calls from my own mobile phone.
(05-26-2020 10:42 AM)willywonka Wrote:  Hi,

Thanks, your suggestion initially seemed to have worked. I tested by making calls(7 times)throughout the day to the Yealink phone using my mobile, the 7th call was not received.Sad
I'm not technically savvy, so I may have to try another phone brand that may be easier to set up?It is disappointing that I can make and receive calls with the Yealink phone and yet, I can call it 10X and on the eleventh time, it may not receive the call.My fear is that it could do the same to other callers.

Hi,

You can't blame Yealink for this, because it is a network issue you got.
Just like a car... if the engine is unreliable, the car is unreliable.
If you network is unreliable, incoming phone calls delivers unreliable to your phone.
Outgoing phone calls are always good, right?

Kind regards,
Frank.

Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
05-26-2020 11:39 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
willywonka Offline
Junior Member
**

Posts: 3
Joined: May 2020
Reputation: 0
Post: #5
RE: IP Phone sometimes does not receive calls from my own mobile phone.
(05-26-2020 11:39 AM)complex1 Wrote:  
(05-26-2020 10:42 AM)willywonka Wrote:  Hi,

Thanks, your suggestion initially seemed to have worked. I tested by making calls(7 times)throughout the day to the Yealink phone using my mobile, the 7th call was not received.Sad
I'm not technically savvy, so I may have to try another phone brand that may be easier to set up?It is disappointing that I can make and receive calls with the Yealink phone and yet, I can call it 10X and on the eleventh time, it may not receive the call.My fear is that it could do the same to other callers.

Hi,

You can't blame Yealink for this, because it is a network issue you got.
Just like a car... if the engine is unreliable, the car is unreliable.
If you network is unreliable, incoming phone calls delivers unreliable to your phone.
Outgoing phone calls are always good, right?

Yep, I can always make outgoing calls.I'll try and sort it with my provider.
05-27-2020 01:12 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
Question Show "called line" on phone? Voodoopupp 2 131 02-25-2021 04:17 PM
Last Post: Voodoopupp
  Making calls without registration : T22P phatcow 3 5,355 02-09-2021 09:59 PM
Last Post: naveenhome64
  Calls to more than three participants? It's possible? Cimmerio 4 408 01-29-2021 10:13 PM
Last Post: Yisroel_MongoTEL
  Is there a way to stop incoming calls from being muted Janelle 0 438 11-16-2020 07:05 AM
Last Post: Janelle
  URL for returning the current phone state? johnbeaumont 1 817 10-10-2020 10:55 AM
Last Post: Albert_Yealink
  Phone Book not showing name Dominik333 2 1,145 09-01-2020 10:53 AM
Last Post: Dominik333
  Yealink Phone Lock settings IT-Risch_Support 2 1,817 06-30-2020 03:00 PM
Last Post: IT-Risch_Support
  Phone with embedded VPN but OpenVPN niksr 2 1,980 05-26-2020 02:50 PM
Last Post: Lewis-H
Video Provisioning Remote Phone Book sfrazier 3 2,094 05-26-2020 02:43 PM
Last Post: Lewis-H
  Outgoing calls fail - Forbidden TotalNet 4 2,852 05-07-2020 08:30 PM
Last Post: TotalNet

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication