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T46G and PBX Feature Codes
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tonycolorado Offline
Junior Member

Posts: 3
Joined: Aug 2015
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Post: #1
T46G and PBX Feature Codes
I am having an issue with not being able to use certain PBX Hosted in-call feature codes through my Yealink T46G. Hoping that someone can point me in the right direction.

I use IncrediblePBX and it features several in-call feature codes - For example
  • *1 Records
  • *2 Initiates an Asterisk assisted transfer
  • ## Initiates a blind transfer

When I enter these codes on a softphone or my GrandStream SIP DECT Phone the proper behavior is triggered (The PBX hears the tones and does what its supposed to do) however when I enter the codes on my Yealink nothing happens EXCEPT when I do *1 to start a recording - that one command works.

To Illustrate, here is what I can do on my Softphone
1) Initiate a call
2) While talking to someone, press ##105 to transfer them to extension 105
3) The caller is transferred
4) Or, while talking to someone I can press *2 to hear a prompt asking me what extension to transfer the caller to. I enter the extension and the caller is transferred

Here is what happens when I try the same thing on my Yealink T46G
1) Initiate a call
2) While talking to someone, press ##105 to transfer them to extension 105
3) The caller is NOT transferred (nothing happens)
4) Or, while talking to someone I can press *2 . Unlike with the Grandstream, I hear no prompt.

It seems that my Yealink is somehow not sending or otherwise intercepting my * and # Keys (except For *1 to initiate a recording - thats the only one that appears to work) - I have validated that both my PBX, PBX Extension Settings for this Phone and YeaLink Config panel are all set to rfc2833

I do realize that my T46G has a built in Call Transfer feature, however I would prefer to use the PBX assited version of this because it enables me to disable the ring tone that transferred callers hear.

Any tips?
(This post was last modified: 08-22-2015 02:26 AM by tonycolorado.)
08-22-2015 02:23 AM
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Yealink_Michael Offline

Posts: 382
Joined: Jul 2015
Reputation: 2
Post: #2
RE: T46G and PBX Feature Codes

1. upgrade to the last firmware , firmware download link :

2. reset to factory
3. modify the options as below picture
if all the above solution can't solve your issue, please provide us the trace file for future analysis,trace file including pcap file, config bin and syslog file , and we need three of them provide at one time.

for how to get them , please refer to the FAQ below:

send to support@yealink.com

let me know if any question

08-22-2015 05:21 AM
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