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Dial plan - How to include # at end of dial string
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cmadeiros@tecs.bm Offline
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Post: #1
Dial plan - How to include # at end of dial string
Trying to configure dial plan to include the # symbol at the end of the dial number or string. We have Yealink Phones working with an Avaya PBX system which accepts short codes e.g. Call pickup Extension would be *32*2345# where 2345 is the extension number. However when entering
the short code sequence on the Yealink Phone you get "Invalid Number" when you enter #
12-10-2019 03:13 PM
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complex1 Offline
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Post: #2
RE: Dial plan - How to include # at end of dial string
(12-10-2019 03:13 PM)cmadeiros@tecs.bm Wrote:  Trying to configure dial plan to include the # symbol at the end of the dial number or string. We have Yealink Phones working with an Avaya PBX system which accepts short codes e.g. Call pickup Extension would be *32*2345# where 2345 is the extension number. However when entering
the short code sequence on the Yealink Phone you get "Invalid Number" when you enter #

Hi,

Default on Yealink phones, the “#” key is assign as Send key.
Please disable and try again.
Features > General Information > Key As Send: disabled

Hope this will help.

Best regards,
Frank.

Dutch is my native language, not English. Apologies for my imperfect grammar.
12-10-2019 06:05 PM
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cmadeiros@tecs.bm Offline
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RE: Dial plan - How to include # at end of dial string
Hi - Thanks for the reply..and no problem with the English...understood you first time. I did disable Key As Send and confirmed that i can include # in the dial string. The Challenge is getting the correct sequence to dial out. For example if i program one of the buttons for BLF for extn 2233 and configure Pickup Code as *32*#. When someone calls that extension, I can see call flash/ring on the Yealink button and if i select the button to initiate the pickup code it dials out *32*# instead of *32*2233# which is required to pickup the call.

I think i am getting closer to the correct configuration.

tks
12-11-2019 12:15 AM
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complex1 Offline
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RE: Dial plan - How to include # at end of dial string
(12-11-2019 12:15 AM)cmadeiros@tecs.bm Wrote:  Hi - Thanks for the reply..and no problem with the English...understood you first time. I did disable Key As Send and confirmed that i can include # in the dial string. The Challenge is getting the correct sequence to dial out. For example if i program one of the buttons for BLF for extn 2233 and configure Pickup Code as *32*#. When someone calls that extension, I can see call flash/ring on the Yealink button and if i select the button to initiate the pickup code it dials out *32*# instead of *32*2233# which is required to pickup the call.

I think i am getting closer to the correct configuration.

tks

Hi,

Do you mean something like this?
   

Best regards,
Frank.

Dutch is my native language, not English. Apologies for my imperfect grammar.
12-11-2019 02:36 PM
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cmadeiros@tecs.bm Offline
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RE: Dial plan - How to include # at end of dial string
Hi Frank - Correct..which is what i tried in the configuration but the actual dial string that goes out is *32*22332233 instead of *32*2233#

rgds,
Carlos
12-11-2019 02:43 PM
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complex1 Offline
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Post: #6
RE: Dial plan - How to include # at end of dial string
(12-11-2019 02:43 PM)cmadeiros@tecs.bm Wrote:  Hi Frank - Correct..which is what i tried in the configuration but the actual dial string that goes out is *32*22332233 instead of *32*2233#

rgds,
Carlos

Hi Carlos,

I guess the PBX is "causing" the trouble.
Please add only *32* (nothing more) in the Extension field and try again.

Hope this will help.

Best regards,
Frank.

Dutch is my native language, not English. Apologies for my imperfect grammar.
12-11-2019 03:20 PM
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