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T58A Alert-Info Distictive Ring
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Kevin941 Offline
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Post: #1
T58A Alert-Info Distictive Ring
Greetings,

I just acquired a T58A and T58V.

We use Alert-Info on T27G to create distictive rings for inside calls, outside calls and DID calls. It works perfectly.

I've setup the T58A and T58V the same way but the desired ringtone is not being used. I've looked at the headers, did a level 6 log on the phone and can see the Alert-Info information.

Is there a setting I'm missing on the T58 or do I need to downgrade the firmware?

Thanks

Kevin


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.txt  58alog.txt (Size: 1.48 KB / Downloads: 2)
.txt  58config.txt (Size: 2.21 KB / Downloads: 2)
12-05-2019 08:25 PM
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complex1 Offline
3CX Adv. Cert. Engineer
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Post: #2
RE: T58A Alert-Info Distictive Ring
(12-05-2019 08:25 PM)Kevin941 Wrote:  Greetings,

I just acquired a T58A and T58V.

We use Alert-Info on T27G to create distictive rings for inside calls, outside calls and DID calls. It works perfectly.

I've setup the T58A and T58V the same way but the desired ringtone is not being used. I've looked at the headers, did a level 6 log on the phone and can see the Alert-Info information.

Is there a setting I'm missing on the T58 or do I need to downgrade the firmware?

Thanks

Kevin

Hi,

Did you enable "Distinctive Ring Tones"?
account.x.alert_info_url_enable = 1

Hope this will help.

Kind regards,
Frank.

Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
12-05-2019 08:48 PM
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Kevin941 Offline
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Posts: 2
Joined: Mar 2018
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Post: #3
RE: T58A Alert-Info Distictive Ring
(12-05-2019 08:48 PM)complex1 Wrote:  Hi,

Did you enable "Distinctive Ring Tones"?
account.x.alert_info_url_enable = 1

Hope this will help.

Thanks for the reply.

Yes, I made sure it was enabled in the webgui

I can pick any of the factory supplied ringtones and it will work.

I can play my custom wav file from the webgui after uploading it and I'm using the same wav file on my T27G's.

I tried renaming as another user did with a 54W but to no avail.

I guess I'll just try a previous firmware version to see if it work.

Thanks

I updated to T58-58.84.0.15 and that solved the issue.


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(This post was last modified: 12-05-2019 10:10 PM by Kevin941.)
12-05-2019 09:26 PM
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