[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


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Firmware x.84.0.80 and Yealink RPS
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jstl Offline
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Post: #1
Firmware x.84.0.80 and Yealink RPS
Hello,

Reading the release notes of firmware x.84.0.80, it mentions the following:
"Yealink Device Management Platform and Yealink Management Cloud Service are not supported by T40P/T40G/T23P/T23G/T21(P)E2/T19(P) E2IP phone".

Does this relate to only the self hosted DM platforms? Will the Yealink RPS service (https://dm.yealink.com) keep working going forward for these models?

Testing with a T21P_E2, it would still connect to https://dm.yealink.com, but I would appreciate an official response from Yealink Smile

Thank you,
Pantelis
10-17-2019 06:03 PM
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Phil_Yealink
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Post: #2
RE: Firmware x.84.0.80 and Yealink RPS
(10-17-2019 06:03 PM)jstl Wrote:  Hello,

Reading the release notes of firmware x.84.0.80, it mentions the following:
"Yealink Device Management Platform and Yealink Management Cloud Service are not supported by T40P/T40G/T23P/T23G/T21(P)E2/T19(P) E2IP phone".

Does this relate to only the self hosted DM platforms? Will the Yealink RPS service (https://dm.yealink.com) keep working going forward for these models?

Testing with a T21P_E2, it would still connect to https://dm.yealink.com, but I would appreciate an official response from Yealink Smile

Thank you,
Pantelis

Dear Customer,

Good day.This is Phil from Yealink Technical Support Team, nice to meet you.

May i know the firmware version of your T21P E2?

As we check Yealink Device Management Platform and Yealink Management Cloud Service are not supported by T40P/T40G/T23P/T23G/ T21(P)E2/T19(P) E2 IP phone if the firmware version is T21P_E2-52.84.0.90_(Not Support YDMP&YMCS).rom .

Best Regards,

Phil
10-24-2019 10:13 AM
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jstl Offline
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Posts: 3
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Post: #3
RE: Firmware x.84.0.80 and Yealink RPS
Hello Phil,

The phone has been upgraded to 52.84.0.90. My question was around the Yealink RPS service (https://dm.yealink.com). The naming of the various management products is a bit similar so I wanted to clarify if we can still use the remote provisioning.

Doing a test after upgrading the phone, It appears to connect to the RPS servers.

Thanks,

Pantelis

(10-24-2019 10:13 AM)Phil_Yealink Wrote:  
(10-17-2019 06:03 PM)jstl Wrote:  Hello,

Reading the release notes of firmware x.84.0.80, it mentions the following:
"Yealink Device Management Platform and Yealink Management Cloud Service are not supported by T40P/T40G/T23P/T23G/T21(P)E2/T19(P) E2IP phone".

Does this relate to only the self hosted DM platforms? Will the Yealink RPS service (https://dm.yealink.com) keep working going forward for these models?

Testing with a T21P_E2, it would still connect to https://dm.yealink.com, but I would appreciate an official response from Yealink Smile

Thank you,
Pantelis

Dear Customer,

Good day.This is Phil from Yealink Technical Support Team, nice to meet you.

May i know the firmware version of your T21P E2?

As we check Yealink Device Management Platform and Yealink Management Cloud Service are not supported by T40P/T40G/T23P/T23G/ T21(P)E2/T19(P) E2 IP phone if the firmware version is T21P_E2-52.84.0.90_(Not Support YDMP&YMCS).rom .

Best Regards,

Phil
10-31-2019 03:46 PM
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