[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T48G, EHS36 and Plantronics CS510
Author Message
cmedvick Offline
Junior Member
**

Posts: 2
Joined: Sep 2019
Reputation: 0
Post: #1
T48G, EHS36 and Plantronics CS510
I purchased the EHS36 adapter for use with my T48G and Plantronics CS540 wireless headset. I can use the Plantronics headset but only if I manually push the headset button on the T48G AND the button on the plantronics headset/ear piece. I cannot simply press the button on the plantronics headset/ear piece to pick up a call, or hang up a call. I did research and found the following document that indicates the T48G with the EHS36 adapter is in fact compatible with the Plantronics CS540 but I cannot get it to work unless I manually press buttons on the T48G to send the call to the headset, or hang up the call. This defeats one of the primary purposes I use a headset, so that I don't have to walk up to the desk phone to answer a call or hang up a call.
https://www.yealink.com/upfiles/products...490483.pdf
Are there settings within the T48G that I need to change to enable this?
10-03-2019 12:31 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Walter_Yealink Offline
Administrator
*******

Posts: 7
Joined: May 2019
Reputation: 0
Post: #2
RE: T48G, EHS36 and Plantronics CS510
Dear Customer,
This is Walter from Yealink Team. Nice to work with you.

May I know the phone firmware version you are using now?

Best Regards
Walter
10-23-2019 07:23 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
cmedvick Offline
Junior Member
**

Posts: 2
Joined: Sep 2019
Reputation: 0
Post: #3
RE: T48G, EHS36 and Plantronics CS510
I had 35.83.0.60 and then upgraded to 35.83.0.130 but same results. The button on the headset does not draw dial tone when the phone is idle/on hook. The light on the Plantronics base goes on as if it is off hook but the phone itself does not go off hook. This is for both incoming and outgoing. Also for incoming, i do not hear the incoming call tone/beep in the headset. Interestingly if I call inbound I hear nothing in the headset and if I press the button on the earpiece while the call is ringing in, then I hear actual ringing in the headset but it does not answer the call. I should hear a ringing "alert", and be able to press the button on the headset to answer the call.
10-23-2019 02:17 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  EHS36 + DW Pro2 + beep bart@wiggers.com 1 960 09-11-2023 09:11 PM
Last Post: Yisroel_MongoTEL
  T48G + EHS36 + Sennheiser DW Pro - No Ring Tone miclan 1 5,714 08-25-2022 03:04 AM
Last Post: knewgent
  SIP-T29G & EHS36 Need Off-Hook Signal! Rob2001 0 1,894 04-26-2022 09:05 PM
Last Post: Rob2001
  T55A Teams Edition + EHS40 & Plantronics W740 craig.itdd 3 11,443 11-14-2020 02:05 AM
Last Post: BFlow
  Compatible RJ12 cable for EHS36 bnmand 3 9,226 10-29-2020 04:23 PM
Last Post: complex1
  EHS36 dead with T46G SCPCJNR 1 6,553 10-27-2020 08:08 AM
Last Post: bnmand
Question EH36 w/ CS510 Plantronics and T29G phone on Expansion Modules CHRISTOPHER 0 4,805 06-16-2020 02:41 PM
Last Post: CHRISTOPHER
  Update EHS36 with T41P? SPS 2 7,402 03-24-2020 01:20 PM
Last Post: Yisroel_MongoTEL
  t-29G with EHS36 and Plantronics CS510 davidfudge 1 7,730 12-02-2019 01:41 PM
Last Post: anonymous1711612242218
Question A list of compatible wireless headsets together with the EHS36 or also directly USB? proofy 2 9,768 08-22-2019 06:08 AM
Last Post: Clan_Yealink

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication