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Impossible to upload a csv to Phonebook
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Germain Offline
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Post: #1
Impossible to upload a csv to Phonebook
Hi

i've been trying for days now and reading the internet so i can upload my Contacts from my macbook to my Yealink T48S. Noway that it works. i've tried converting to CSV , uploading , different forms of CSV ... not one worked .

The Phone tool doesn't work on Excel on Mac. It says it's not compatible.

Is there anyone who can help me or give me a hint how i can get my Mac Contacts to the Yealink. ?

Thanks in advance
08-19-2019 05:19 PM
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Jacky_Yealink Offline
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Post: #2
RE: Impossible to upload a csv to Phonebook
(08-19-2019 05:19 PM)Germain Wrote:  Hi

i've been trying for days now and reading the internet so i can upload my Contacts from my macbook to my Yealink T48S. Noway that it works. i've tried converting to CSV , uploading , different forms of CSV ... not one worked .

The Phone tool doesn't work on Excel on Mac. It says it's not compatible.

Is there anyone who can help me or give me a hint how i can get my Mac Contacts to the Yealink. ?

Thanks in advance

Dear Customer,

Good day. This is Jacky from Yealink Technical Support Team, nice to meet you.

I did the same try as you, and I also encountered a similar problem, we suspect that there are some compatibility issues with Excel. If we use another editor, such as Notepad++, it is OK.

We find another way which is more easy, we can produce a XML file through "Yealink phonebook Generation Tool", and import the file to the phone, then achieved the feature. Maybe you can have a try and share the result, the guide I have attached, you can refer it.

Best Regards,

Jacky


Attached File(s)
.cfg  Config.cfg (Size: 53 bytes / Downloads: 8)
.xls  Yealink Phonebook Generation Tool.xls (Size: 207.5 KB / Downloads: 10)
.pdf  Yealink+Phonebook+Generation+Tool+User+Guide.pdf (Size: 372.16 KB / Downloads: 9)
08-21-2019 01:24 PM
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Germain Offline
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Post: #3
RE: Impossible to upload a csv to Phonebook
(08-21-2019 01:24 PM)Jacky_Yealink Wrote:  
(08-19-2019 05:19 PM)Germain Wrote:  Hi

i've been trying for days now and reading the internet so i can upload my Contacts from my macbook to my Yealink T48S. Noway that it works. i've tried converting to CSV , uploading , different forms of CSV ... not one worked .

The Phone tool doesn't work on Excel on Mac. It says it's not compatible.

Is there anyone who can help me or give me a hint how i can get my Mac Contacts to the Yealink. ?

Thanks in advance

Dear Customer,

Good day. This is Jacky from Yealink Technical Support Team, nice to meet you.

I did the same try as you, and I also encountered a similar problem, we suspect that there are some compatibility issues with Excel. If we use another editor, such as Notepad++, it is OK.

We find another way which is more easy, we can produce a XML file through "Yealink phonebook Generation Tool", and import the file to the phone, then achieved the feature. Maybe you can have a try and share the result, the guide I have attached, you can refer it.

Best Regards,

Jacky



Hi Jacky,

thanks for coming back to me on this.

I tried that already, but since i am on a Macbook it doesn't work.

I get the following error message.

   
08-21-2019 01:30 PM
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Jacky_Yealink Offline
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Post: #4
RE: Impossible to upload a csv to Phonebook
(08-21-2019 01:30 PM)Germain Wrote:  
(08-21-2019 01:24 PM)Jacky_Yealink Wrote:  
(08-19-2019 05:19 PM)Germain Wrote:  Hi

i've been trying for days now and reading the internet so i can upload my Contacts from my macbook to my Yealink T48S. Noway that it works. i've tried converting to CSV , uploading , different forms of CSV ... not one worked .

The Phone tool doesn't work on Excel on Mac. It says it's not compatible.

Is there anyone who can help me or give me a hint how i can get my Mac Contacts to the Yealink. ?

Thanks in advance

Dear Customer,

Good day. This is Jacky from Yealink Technical Support Team, nice to meet you.

I did the same try as you, and I also encountered a similar problem, we suspect that there are some compatibility issues with Excel. If we use another editor, such as Notepad++, it is OK.

We find another way which is more easy, we can produce a XML file through "Yealink phonebook Generation Tool", and import the file to the phone, then achieved the feature. Maybe you can have a try and share the result, the guide I have attached, you can refer it.

Best Regards,

Jacky



Hi Jacky,

thanks for coming back to me on this.

I tried that already, but since i am on a Macbook it doesn't work.

I get the following error message.

Dear Customer, please try the second way, and share the result, it is more easy.
08-21-2019 01:34 PM
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Germain Offline
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Posts: 5
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Post: #5
RE: Impossible to upload a csv to Phonebook
(08-21-2019 01:34 PM)Jacky_Yealink Wrote:  
(08-21-2019 01:30 PM)Germain Wrote:  
(08-21-2019 01:24 PM)Jacky_Yealink Wrote:  
(08-19-2019 05:19 PM)Germain Wrote:  Hi

i've been trying for days now and reading the internet so i can upload my Contacts from my macbook to my Yealink T48S. Noway that it works. i've tried converting to CSV , uploading , different forms of CSV ... not one worked .

The Phone tool doesn't work on Excel on Mac. It says it's not compatible.

Is there anyone who can help me or give me a hint how i can get my Mac Contacts to the Yealink. ?

Thanks in advance

Dear Customer,

Good day. This is Jacky from Yealink Technical Support Team, nice to meet you.

I did the same try as you, and I also encountered a similar problem, we suspect that there are some compatibility issues with Excel. If we use another editor, such as Notepad++, it is OK.

We find another way which is more easy, we can produce a XML file through "Yealink phonebook Generation Tool", and import the file to the phone, then achieved the feature. Maybe you can have a try and share the result, the guide I have attached, you can refer it.

Best Regards,

Jacky



Hi Jacky,

thanks for coming back to me on this.

I tried that already, but since i am on a Macbook it doesn't work.

I get the following error message.

Dear Customer, please try the second way, and share the result, it is more easy.


if i import in Notepad or Editra and save back with csv it works indeed .

Thanks very much for that !
08-21-2019 01:46 PM
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Germain Offline
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Post: #6
RE: Impossible to upload a csv to Phonebook
(08-21-2019 01:34 PM)Jacky_Yealink Wrote:  
(08-21-2019 01:30 PM)Germain Wrote:  
(08-21-2019 01:24 PM)Jacky_Yealink Wrote:  
(08-19-2019 05:19 PM)Germain Wrote:  Hi

i've been trying for days now and reading the internet so i can upload my Contacts from my macbook to my Yealink T48S. Noway that it works. i've tried converting to CSV , uploading , different forms of CSV ... not one worked .

The Phone tool doesn't work on Excel on Mac. It says it's not compatible.

Is there anyone who can help me or give me a hint how i can get my Mac Contacts to the Yealink. ?

Thanks in advance

Dear Customer,

Good day. This is Jacky from Yealink Technical Support Team, nice to meet you.

I did the same try as you, and I also encountered a similar problem, we suspect that there are some compatibility issues with Excel. If we use another editor, such as Notepad++, it is OK.

We find another way which is more easy, we can produce a XML file through "Yealink phonebook Generation Tool", and import the file to the phone, then achieved the feature. Maybe you can have a try and share the result, the guide I have attached, you can refer it.

Best Regards,

Jacky



Hi Jacky,

thanks for coming back to me on this.

I tried that already, but since i am on a Macbook it doesn't work.

I get the following error message.

Dear Customer, please try the second way, and share the result, it is more easy.


Hi

yes it works now when importing and exporting to Notepad or Editra

thanks for the help
08-21-2019 01:47 PM
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Jacky_Yealink Offline
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Posts: 16
Joined: Mar 2019
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Post: #7
RE: Impossible to upload a csv to Phonebook
(08-21-2019 01:47 PM)Germain Wrote:  
(08-21-2019 01:34 PM)Jacky_Yealink Wrote:  
(08-21-2019 01:30 PM)Germain Wrote:  
(08-21-2019 01:24 PM)Jacky_Yealink Wrote:  
(08-19-2019 05:19 PM)Germain Wrote:  Hi

i've been trying for days now and reading the internet so i can upload my Contacts from my macbook to my Yealink T48S. Noway that it works. i've tried converting to CSV , uploading , different forms of CSV ... not one worked .

The Phone tool doesn't work on Excel on Mac. It says it's not compatible.

Is there anyone who can help me or give me a hint how i can get my Mac Contacts to the Yealink. ?

Thanks in advance

Dear Customer,

Good day. This is Jacky from Yealink Technical Support Team, nice to meet you.

I did the same try as you, and I also encountered a similar problem, we suspect that there are some compatibility issues with Excel. If we use another editor, such as Notepad++, it is OK.

We find another way which is more easy, we can produce a XML file through "Yealink phonebook Generation Tool", and import the file to the phone, then achieved the feature. Maybe you can have a try and share the result, the guide I have attached, you can refer it.

Best Regards,

Jacky



Hi Jacky,

thanks for coming back to me on this.

I tried that already, but since i am on a Macbook it doesn't work.

I get the following error message.

Dear Customer, please try the second way, and share the result, it is more easy.


Hi

yes it works now when importing and exporting to Notepad or Editra

thanks for the help

Hello Germain

I am glad to hear the issue is fixed, you are the best!

BR
Jacky
08-22-2019 07:19 AM
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Babylonia Offline
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Posts: 37
Joined: Jun 2019
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Post: #8
RE: Impossible to upload a csv to Phonebook
Other options when exporting to CSV-file directly from an Excel sheet.
To set the text attributes before saving.

UTF-8 Character set ---- Komma separated ---- Text marks "none" ---- Ending lines by CR (= Carriage Return) or CR + LF (LF = Line Feed)
08-22-2019 07:25 AM
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anksharmoli Offline
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Posts: 2
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Post: #9
RE: Impossible to upload a csv to Phonebook
I got the same problem then i read your thread. It worked with Notepad but excel has some compatibility issue.

Thanks & Regards
Ankit Sharma
09-07-2019 09:11 AM
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