T48S SFB + EXP40

[Gianb]

Just purchased an EXP-40 for to use on our T48S SFB. We purchased this for our receptionist to see who is on the phone, be able to park calls, transfer, etc... However I cannot find anyway to program DSS keys in the current SFB firmware. Firmware on the phone is up to date. Any help would be greatly appreciated. If none of this can be done on the SFB firmware, then we will need to return the module.
Thank you

[Evan_Yealink]

Hi Sir,

The Skype for Business firmware is different SIP firmware. And you can't edit the Dsskey(on phone or EXP40) directly, you can only use it to display the contact list, and it can support Speed Dial and Transfer features only.

Please let me know if any doubts. And you are welcomed to report questions to our ticket system, then we will assign a support engineer to follow up.
ticket system: https://ticket.yealink.com

Best Regards,
Evan You

[Gianb]

(08-21-2019 03:59 AM)Evan_Yealink Wrote:  Hi Sir,

The Skype for Business firmware is different SIP firmware. And you can't edit the Dsskey(on phone or EXP40) directly, you can only use it to display the contact list, and it can support Speed Dial and Transfer features only.

Please let me know if any doubts. And you are welcomed to report questions to our ticket system, then we will assign a support engineer to follow up.
ticket system: https://ticket.yealink.com

Best Regards,
Evan You

Can you point me to the where to find Instructions for programming the transfer feature?

[Evan_Yealink]

Hi Sir,

In talking interface, you can press the transfer softkey to perform attended transfer. After pressing the transfer softkey, then you can select the target number(Dss Key) on EXP, as a speed dial. Then you can finish the transfer operation.

Or press the blind-transfer softkey to perform blind transfer.

Best Regards,
Evan You