Remote directory recursion depth limit - Yealink T46G

[levstik]

Hi all,

I couldn't find existing topic about this issue through search, so I'm opening a new one.

Affected phone model: T46G IP phone, firmware v. 28.82.0.20.

We're experiencing an issue with the remote directory. We have an external XML generator to generate our phonebook entries and we set it up in phone using the URL link under "settings/directory/remote phone book" setup. An example of generated xml is attached. Each group/contact that is displayed gets unique URL and travelling through groups basically means accessing different url-s.

The problem is, when there are more than 3 sublevels/groups, phone displays "Fail" message after trying to access the contact/group that's below the recursion limit.

So for example - remote directory:
1. group1 (level 0)
group2 (level 1
contact1 (level2)
cellPhone +2342938429834729 (this works fine, we can navigate to this cell phone no problem)

2. group1 (level 0)
group2 (level 1
group 3 (level2)
contact1 (after selecting this item, it displays the "fail" error message)
cellPhone +2342938429834729 (we can't get to this cellphone)

Whenever there are more than 3 groups before reaching the work/cell phone numbers, it will fail to navigate more deep and display the phone numbers. Is this a known issue or is it a feature and it's limited for a reason?

What can we do, except having maximum 2 subgroups for every partner contact?
Photos displaying phonebook and exception are also attached.

Please, could you give us some clue or suggest how to fix this problem or point us to the right firmware version if this error was already fixed?

Thank you,

[Travis_Yealink]

Dear customer,

For this case, it's recommended to record a video to me, and also send me the XML file you are using, I'd like to test from my side, and it would be faster for the troubleshooting.

Regards,
Yealink_Travis

[levstik]

Thanks for reply.

1. I can't provide you one XML, because it's not static. It's dynamically generated (see my 1st post). Anyways, I exported 4 xml-s, that are being used, when navigating through the menu to the error (it's attached together with video). Phone knows how to navigate through menus (access different xmls) using xml node <URL>.

I don't think it's a problem in XML itself, more that phone is not able to go more than 3 levels in depth. If I move contact "Andrej Novak" out of the group2, into the group1, so reducing one depth level, it works fine.

In case the above is not supported, would it be possible to use static xml phonebook? I couldn't find a working example to have few subgroups nested, in example:

Code:

<YealinkIPPhoneDirectory>
<MenuItem>
<Name>Partner1</Name>
    <MenuItem>
    <Name>group1</Name>
        <MenuItem>
        <Name>group2</Name>
            <MenuItem>
            <Name>group3</Name>
                <MenuItem>
                <Name>contact4</Name>
                    <Title>Big Jack</Title>
                    <Prompt/>
                    <DirectoryEntry>
                    <Name>Office</Name>
                    <Telephone>610015874033</Telephone>
                    </DirectoryEntry>
                </MenuItem>
            </MenuItem>
        </MenuItem>
    </MenuItem>
</MenuItem>
</YealinkIPPhoneDirectory>

I found this in manual, but has no groups, only one-level entries. How do you create a group here, and put a telephone number under this new group? So that on the phone itself, it would requred selecting this new group first, before disaplaying the contact-s phone number?

Code:

<YealinkIPPhoneDirectory>
<DirectoryEntry>
<Name>Jack</Name>
<Telephone>1003</Telephone>
</DirectoryEntry>
<DirectoryEntry>
<Name>John</Name>
<Telephone>1004</Telephone>
</DirectoryEntry>
<DirectoryEntry>
<Name>Marry</Name>
<Telephone>1005</Telephone>
</DirectoryEntry>
</YealinkIPPhoneDirectory>

Thanks for looking into this.

Regards,

---

I was unable to attach a .mp4 video, so here you go:

https://streamable.com/yygqw