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T21P E2 attended transfer caller id name in history
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gralech Offline
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Posts: 1
Joined: Jun 2019
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Post: #1
T21P E2 attended transfer caller id name in history
Hi everyone!

I'm writing provision configs for our office telephones Yealink T21P E2
Everything working fine, except one thing:

After attended call transfer
A(calling, ex 7778899) -> B(secretary) -> C
on phone C caller id printed as "Secretary 7778899"

After call end on telephone C i go in History, and see: Secretary (w/o number)
if i go to history details for this call, i see number: 7778899

How should i change my config files, so after attended transfer on telephone C will be only number 7778899 (w/o "secretary"), and in history there will be only number 7778899 ?

Somehow i did this once, and now i can't find correct set of config parameters...

my config (selected parts):
y000000000052.cfg
features.save_init_num_to_history.enable = 0

<mac>.cfg
account.1.refresh_remote_id.enable = 1
account.1.cid_source = 4
account.1.cp_source = 0
account.1.transfer_refer_to_contact_header.enable = 1


Any advice?
06-06-2019 10:45 AM
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Clan_Yealink Offline
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Posts: 6
Joined: Mar 2019
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Post: #2
RE: T21P E2 attended transfer caller id name in history
(06-06-2019 10:45 AM)gralech Wrote:  Hi everyone!

I'm writing provision configs for our office telephones Yealink T21P E2
Everything working fine, except one thing:

After attended call transfer
A(calling, ex 7778899) -> B(secretary) -> C
on phone C caller id printed as "Secretary 7778899"

After call end on telephone C i go in History, and see: Secretary (w/o number)
if i go to history details for this call, i see number: 7778899

How should i change my config files, so after attended transfer on telephone C will be only number 7778899 (w/o "secretary"), and in history there will be only number 7778899 ?

Somehow i did this once, and now i can't find correct set of config parameters...

my config (selected parts):
y000000000052.cfg
features.save_init_num_to_history.enable = 0

<mac>.cfg
account.1.refresh_remote_id.enable = 1
account.1.cid_source = 4
account.1.cp_source = 0
account.1.transfer_refer_to_contact_header.enable = 1


Any advice?
Dear Customer,

This is Clan from Yealink Technical Support team, nice to work with you.

Through your description, I have known about your problem and tested it locally.
I configure the following parameters in the MAC.CFG file:
account.1.refresh_remote_id.enable = 1
features.save_init_num_to_history.enable = 0
account.1.cid_source = 0 (It configures the identity of the caller. )
account.1.cp_source = 0
account.1.transfer_refer_to_contact_header.enable = 1

You can try again with my configuration. If there are any questions, please provide the capture files of user B and user C. I need to know from which field is the caller ID that user C got.
Please send the level 6 system log, config.bin file and PCAP traces to me.
About how to get these files, please refer to this FAQ:
http://support.yealink.com/faq/faqInfo?id=707

Looking forward to your reply.

Best Regards!
Clan
(This post was last modified: 07-12-2019 09:46 AM by Clan_Yealink.)
07-12-2019 09:43 AM
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Leonard9 Offline
Junior Member
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Posts: 1
Joined: Aug 2019
Reputation: 0
Post: #3
RE: T21P E2 attended transfer caller id name in history
Ensure that the phone is running on the required firmware by 3CX. In case the device needs manual updating download the latest distributed required firmware by 3CX here tellsubway. Read how to check what firmware the phones are running on and how to upgrade.
(This post was last modified: 09-14-2019 07:55 AM by Leonard9.)
09-11-2019 05:20 AM
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