T48S (SfB) looses Skype login information after reboot

[thomas.hauff]

Hi,

we have the YDMP version 3.1.0.13 in place and use T48S (Skype for Business edition) phones with firmware 66.9.0.73.

As soon as a T48S (SfB) phone is connected to YDMP, after the phone is rebooted, it looses the Skype login credentials.
When the phone is not connected to YDMP, it does not loose the Skype login data.
We can successfully logon to Skype for Business on the phone with the following format:

login address: SIP address
register name: <Domain>\<User logonname> or <User logonname>@<Domain>
Password: AD password

But as soon as the phone is rebooted, the credentials are gone and if we go to the login screen of Skype for Business on the phone, it automatically inserts the following:

login address: SIP address
register name: SIP address
Password: empty/deleted

Has anybody seen this?

[Mike_Yealink]

HI

There is no problem with the local test, so judge your problem as a special case.

Refer to the following link for diagnostic files

http://support.yealink.com/faq/faqInfo?id=314

For better service, we sincerely recommend you to use Yealink Ticketing system (https://ticket.yealink.com) to submit all your technical issues.

[thomas.hauff]

(05-24-2019 05:59 AM)Mike_Yealink Wrote:  HI

There is no problem with the local test, so judge your problem as a special case.

Refer to the following link for diagnostic files

http://support.yealink.com/faq/faqInfo?id=314

For better service, we sincerely recommend you to use Yealink Ticketing system (https://ticket.yealink.com) to submit all your technical issues.

Hi Mike,

I already opened a ticket in the ticket system on may 13th, I provided logfiles from everything, but I have not got an answer until today what we can do. ;aybe you can have a look at the ticket 86288.
Thanks
Thomas