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T46S voicemail key not working (off hook)
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Advance2000 Offline
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Post: #1
T46S voicemail key not working (off hook)
hello all.

we have recently upgraded T46S's to 84.0.15 and we are unable to dial voicemail while the phone is off hook. pressing the Message key does nothing while the receiver is lifted. it works fine when the phone is on hook or not on speakerphone.

please advise.
04-26-2019 03:43 PM
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wfulton@thirdhatch.com Offline
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Post: #2
RE: T46S voicemail key not working (off hook)
Any update to this? It still seems to be the case and no new firmware yet.

I am trying 83.0.50 to see if it works with that version.
06-03-2019 11:18 PM
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Oxygen Offline
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RE: T46S voicemail key not working (off hook)
(06-03-2019 11:18 PM)wfulton@thirdhatch.com Wrote:  Any update to this? It still seems to be the case and no new firmware yet.

I am trying 83.0.50 to see if it works with that version.

We have the same issue with T41s running the latest firmware. Other forums report the same issues with other Yealink handsets. We have a number of customers complaining about this.

Can anyone from Yealink acknowledge this issue?
08-15-2019 01:51 PM
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complex1 Offline
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Post: #4
RE: T46S voicemail key not working (off hook)
Hi,

I cannot reproduce the issue on a T57W.
When the phone is off hook I can dial the voicemail number or press the Message key successfully.

Please reset the phone to factory default and try again.

Hope this will help.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
08-15-2019 02:13 PM
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CharlieKSDG Offline
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Post: #5
Bug RE: T46S voicemail key not working (off hook)
I have received a report of this issue as well. Tried reproducing the issue on some of our own devices and would like to share my results. I just so happened to have 2 T42S devices with the old and new firmware here with me.

Issue Description:
Voicemail Key not responding when handset is off the hook. When Handset is on the hook, voicemail works on speaker. Handset can be lifted after initiated through speakerphone.

Reproduction Steps:
Lift handset off of cradle. Press "Message" button. Phone should connect straight to voicemail extension.

Results:
- SIP-T42S (66.83.0.55) - Voicemail Connected
- SIP-T42S (66.84.0.35) - Non Responsive
- SIP-T46S (66.84.0.35) - Non Responsive
- SIP-T48S (66.84.0.35) - Voicemail Connected
08-25-2019 12:28 PM
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smithclarkson01 Offline
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Post: #6
RE: T46S voicemail key not working (off hook)
[color=#000000]seems to be working fine for me with T41s the latest firmware.
Ehrms | Tataindicombroadband.in | Shala Darpan
(This post was last modified: 06-29-2021 12:45 AM by smithclarkson01.)
08-25-2019 11:18 PM
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rithvik Offline
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Post: #7
RE: T46S voicemail key not working (off hook)
Good post. We have T46S and T42S phones Since the upgrade to v16 we are ... Same problem here with T42S - on-hook, VM button works, off-hook, VM ...
It's not a huge issue but could be a bug in the firmware. ... I've seen other users who've updated to v16 have the same issues with Yealink. ... Note that not all Yealink SIP T46S features are available with Collaborate. For your ... Idle screen—Displays the time and date, your phone lines, and any soft keys. ... 5, Message/Hold/Redial/Transfer, 12, Switch hook tab ... With Collaborate, you don't need to use an out of network prefix (such as 9) when making calls.

You may check out this website: https://www.ms-smart.org/vision-x20-review/

DQfansurvey
08-31-2019 07:29 AM
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