T41S admin login not working

[ayfrolov82]

Hello!

We just bought Yealink T41S and it self-updated to the newest firmware 66.84.0.15. Now we have:
1) can't use admin/admin, it saying "incorrect password". Already tried to reset to factory settings via ok key and using speaker button - no luck there.
2) it cannot see the network, saying "XSI information is incomplete"
3) phone does have ip-address(192.168.1.48) but we can't login through webinterface, already tried 3 browsers(IE, Opera, Chrome), cleared cache, restarting the phone, etc.

Have no idea what to try next.
Any help will be appreciated, thanks!!

[Simons_Yealink]

(03-25-2019 12:22 AM)ayfrolov82 Wrote:  Hello!

We just bought Yealink T41S and it self-updated to the newest firmware 66.84.0.15. Now we have:
1) can't use admin/admin, it saying "incorrect password". Already tried to reset to factory settings via ok key and using speaker button - no luck there.
2) it cannot see the network, saying "XSI information is incomplete"
3) phone does have ip-address(192.168.1.48) but we can't login through webinterface, already tried 3 browsers(IE, Opera, Chrome), cleared cache, restarting the phone, etc.

Have no idea what to try next.
Any help will be appreciated, thanks!!

Hi ,

I attached a file to guide you how to default the username and password.
https://sfyms.yealink.com/?ShareToken=71...E0520B6291

And seems your phone is bound to RPS server, you need to contact your phone provider to unbind it avoid this issue happening again.

Best Regards,
Simons