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Number format in directory vs call display
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TM2-Megatron Offline
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Post: #1
Number format in directory vs call display
Hi,

I recently purchased a T48G for use with my home VOIP service. I've successfully set the phone up using the SIP credentials from my provider, but I've encountered an odd/annoying quirk. The call display number appears (in 10 digit form) on the phone's screen without any kind of formatting (e.g. 1231234567). This also creates a problem when I set up numbers in the phones directly using my preferred format of +1-123-123-4567 (I've become accustomed to it after using it exclusively on my cell). While that format works in the directory and dials out without issues, since the number is formatted differently and includes the country code, the phone won't pick up the contact name from the directory and display it with the caller ID info.

My question is whether or not there's something in the phone's settings to change the way it formats the phone number received from the caller ID data. At the very least, I'd like it to include the dashes, and preferably a country code as well (if not the "+" symbol).
08-13-2015 08:52 AM
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Yealink_Michael Offline
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Post: #2
RE: Number format in directory vs call display
(08-13-2015 08:52 AM)TM2-Megatron Wrote:  Hi,

I recently purchased a T48G for use with my home VOIP service. I've successfully set the phone up using the SIP credentials from my provider, but I've encountered an odd/annoying quirk. The call display number appears (in 10 digit form) on the phone's screen without any kind of formatting (e.g. 1231234567). This also creates a problem when I set up numbers in the phones directly using my preferred format of +1-123-123-4567 (I've become accustomed to it after using it exclusively on my cell). While that format works in the directory and dials out without issues, since the number is formatted differently and includes the country code, the phone won't pick up the contact name from the directory and display it with the caller ID info.

My question is whether or not there's something in the phone's settings to change the way it formats the phone number received from the caller ID data. At the very least, I'd like it to include the dashes, and preferably a country code as well (if not the "+" symbol).


hi

thanks for your information

for the present , the + is not supported , but the dashes is support on the newest firmware 28.80.0.70 , you can download from below link :
http://support.yealink.com/attachmentDow...0.0.70.zip

please do a factory reset after upgrade and the effect is like below :

   
   
08-13-2015 05:00 PM
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TM2-Megatron Offline
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Post: #3
RE: Number format in directory vs call display
For some reason that isn't working for me. I have the latest firmware for my T48G, 35.80.0.70, and I've done a factory reset. However, when I receive a call the phone still won't use the name from my directory unless I leave out the dashes.

The firmware and screenshots you posted were of the T46 rather than the T48; does the T48 maybe not have this ability yet?
08-13-2015 08:38 PM
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