[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 1 Votes - 5 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Hide Call History on Yealink IP Phones
Author Message
wizardwebsolutions Offline
Junior Member
**

Posts: 3
Joined: Feb 2019
Reputation: 0
Post: #1
Question Hide Call History on Yealink IP Phones
Hi,

I have a client that has several Yealink T41 phones and I've setup dial prefix as a method of restricting outbound call to only authorized employees. The problem is with there old PBX system, they were prompted to enter a code, but with 3CX I don't see that options, hence the reason I use dial prefix.

Does anyone know how to hide or immediately delete the call history on the Yealink phone so when the redial button is pressed or if you go to Call History on the handset, it does NOT show the last called number + the dial prefix(code)?

All I am trying to do is restrict outbound calls to external number by using a code.
02-20-2019 05:25 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
jolouis Offline
Moderator
*****

Posts: 339
Joined: Oct 2013
Reputation: 6
Post: #2
RE: Hide Call History on Yealink IP Phones
I'm not 3cx expert but that seems like a pretty basic dialplan/routing protection feature that should be present on the system without all the working around you're doing.

Have you re-read the documentation and contacted 3CX or your vendor to make sure that feature doesn't exist on the platform?

(Hint... google is your friend also:
Outgoing Call Restrictions)
02-20-2019 02:19 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,509
Joined: Jan 2014
Reputation: 44
Post: #3
RE: Hide Call History on Yealink IP Phones
(02-20-2019 05:25 AM)wizardwebsolutions Wrote:  Hi,

I have a client that has several Yealink T41 phones and I've setup dial prefix as a method of restricting outbound call to only authorized employees. The problem is with there old PBX system, they were prompted to enter a code, but with 3CX I don't see that options, hence the reason I use dial prefix.

Does anyone know how to hide or immediately delete the call history on the Yealink phone so when the redial button is pressed or if you go to Call History on the handset, it does NOT show the last called number + the dial prefix(code)?

All I am trying to do is restrict outbound calls to external number by using a code.

Hi,

What you can try is set "Save Call Log" to Disable
(Features > General Information)
or in template:
features.save_call_history = 0

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
02-20-2019 07:06 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
wizardwebsolutions Offline
Junior Member
**

Posts: 3
Joined: Feb 2019
Reputation: 0
Post: #4
RE: Hide Call History on Yealink IP Phones
(02-20-2019 02:19 PM)jolouis Wrote:  I'm not 3cx expert but that seems like a pretty basic dialplan/routing protection feature that should be present on the system without all the working around you're doing.

Have you re-read the documentation and contacted 3CX or your vendor to make sure that feature doesn't exist on the platform?

(Hint... google is your friend also:
Outgoing Call Restrictions)

I’m a member on the 3CX forum and no 3CX does not prompt you for a code before you make each call, hence you have to use dial prefix and this is not acceptable in my deployment. I have done quite a bit of research and could not find a good solution hence I decided to ask on this forum.

Any authorized person should be able to use any phone and make a call, but since anyone can just press redial, they will easily see you code(dial prefix).
02-21-2019 11:34 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
wizardwebsolutions Offline
Junior Member
**

Posts: 3
Joined: Feb 2019
Reputation: 0
Post: #5
RE: Hide Call History on Yealink IP Phones
(02-20-2019 07:06 PM)complex1 Wrote:  Hi,

What you can try is set "Save Call Log" to Disable
(Features > General Information)
or in template:
features.save_call_history = 0

Thanks for this suggestion. I'm going to give it a try see if this solve the "Call logs" hide request that I have.

(02-20-2019 07:06 PM)complex1 Wrote:  Hi,
What you can try is set "Save Call Log" to Disable
(Features > General Information)
or in template:
features.save_call_history = 0

I just wanted to let you know that this solution worked!!! I simply logged into the phone GUI, then Features > General Information and then disabled Save Call Log.

Thanks Complex1
(This post was last modified: 02-22-2019 03:48 AM by wizardwebsolutions.)
02-22-2019 03:02 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Marie7 Offline
Junior Member
**

Posts: 1
Joined: Apr 2019
Reputation: 0
Post: #6
RE: Hide Call History on Yealink IP Phones
(02-20-2019 05:25 AM)wizardwebsolutions Wrote:  Hi,

I have a client that has several Yealink T41 phones and I've setup dial prefix as a method of restricting outbound call to only authorized employees. The problem is with there old PBX system, they were prompted to enter a code, but with 3CX I don't see that options, hence the reason I use dial prefix.

Does anyone know how to hide or immediately delete the call history on the Yealink phone so when the redial button is pressed or if you go to Call History on the handset, it does NOT show the last called number + the dial prefix(code)?

All I am trying to do is restrict outbound calls to external number by using a code.
A routing protection feature is absent on the system.Go to Features and then go to General Information and then disable Save Call Log dqfansurvey
(This post was last modified: 04-05-2019 06:01 AM by Marie7.)
04-04-2019 09:58 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Yealink VOIP phone losing connection every few minutes robertpowell 1 117 03-27-2024 04:34 PM
Last Post: SRIIVF
  Yealink phone with hearing aids Jamie22RR 1 497 03-18-2024 01:49 AM
Last Post: complex1
  Yealink A30/CTP18 pairing issue Subaquatic 0 196 03-14-2024 12:23 PM
Last Post: Subaquatic
  Help for update Yealink MP54 BilouParis 2 639 03-14-2024 02:01 AM
Last Post: mjuliano
  Yealink SIP-T9CM united 0 209 03-06-2024 10:11 PM
Last Post: united
  Yealink MP52 Call History mairagonzalez 0 233 03-06-2024 11:49 AM
Last Post: mairagonzalez
  dm.yealink.com vs ymcs.yealink.com myu 0 360 02-04-2024 12:29 AM
Last Post: myu
  Yealink IP phone lesliefrench 0 436 01-25-2024 12:37 PM
Last Post: lesliefrench
  Phones no longer support Let Encrypt johnbeaumont 20 31,352 01-19-2024 08:09 AM
Last Post: tom-nbb
  How do I use an Yealink VC800 to join a Microsoft Teams meeting? Theirat1991 0 413 01-15-2024 04:08 PM
Last Post: Theirat1991

Forum Jump:


User(s) browsing this thread:

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication